San Juan Arte & Mascaras Hotels

"I have stayed here 3 times; I highly recommend. Very walkable to shops and restaurants. Staff is very friendly, providing exceptional customer service. I have never had an issue staying here. "

"The floor/carpet was super dirty."

"Great location close to the cruise port "

"Everything was great except the person at the front desk when we checked in went on and on how many Hilton Honors points we would receive from our stay, and encouraged us to charge everything on the property to the room so we would receive 2X points. So we spent over $1,300 on the property in four days just for that reason when we could have gone elsewhere, only to find out our stay was ineligible for Hilton Honor points since it was booked through Expedia. When I brought this miscommunication to Hilton’s attention, they basically replied “So sad, too bad.” "

"We had a mixed experience. However, the staff went above and beyond to try to make everything right."

"Beautiful place, great location and awesome staff. Near the National Parks, restaurants and shops. Only downside is lack of amenities. Regardless, we would definitely stay again. Highly recommend!"

"We were there twice - the day before our cruise left and a day after the completion of our cruise. While Navona will store you luggage until your room is ready or you're ready to board the ship, its not very accomodating with the hours of the jewelry store where they're held. Opens kinda at 10:00, but more like 10:30....sometimes, and you need to get your luggage by 2:00 or you can't get it. Makes it hard to go do anything. A few simple room improvements would go a long way to improving the experience. Enough convenient outlets to plug your electronics in and some shelving in the bathroom to put your items."

"This property was in a fantastic location. Easily walkable to all things in Old San Juan. The place had quite a few light bulbs that were out which made it very difficult to see at night. If you are booking this stay, please be aware that it is very noisy at night and may be difficult to sleep if you are staying in the master bedroom."

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