Banff Banff Gondola Hotels

"awesome experience"

"The room was clean, good size bathroom with a modern glass door shower. However, the HVAC system in the room was making a noise on our first night. Since we have HVAC at home, my husband (who is very mechanical) checked the HVAC and the (washable) filters were completely blocked with black build-up dirt. He washed the two filters in the shower and we told the girl at check out, asking her to relay this to the Management. Secondly, their underground parking was unavailable for the two days we stayed there due to maintenance work. The front desk were only aware it would be unavailable on the second day, so we paid for underground parking and then found it was blocked off. They refunded the parking fee, but Expedia says their is 'limited self park' suggesting there is some at street level, but there is no parking. Street parking is about $7.50 per hour. Other than that, the on-site restaurant was fairly good, the hot tub area was clean and in good shape, the beds were comfortable.. The hallways look tired and could use updating and the carpet in the room should be changed to a non-carpet surface. Housekeeping did not make up our rooms because (strangely) they have a door tag that says "Out exploring" which is the indicator housekeeping uses to make up rooms. If you don't display the sign, they do not enter to make up the room. This is the only hotel that I know of that does not make up a room unless you hang a sign out to say you are out of the room."

"Room A/C does not work. Both our rooms were over 23 degrees all night making it very uncomfortable to sleep"

"Great value on the Main Street. Updated Scandinavian design."

"When we arrived at Hotel Canoe, we were able to check in early since our room was ready, which was a great start. The front desk staff were friendly and provided clear instructions on parking, room access, amenities, and the tunnel connecting all three buildings. The building itself is beautiful, with a clean lobby, great views, and a rooftop hot tub. Each day, guests can order tea or coffee to take to their room, which comes with milk/creamer and sugar in a cloth bag. Unfortunately, not knowing this on the first day, I ended up spilling creamer on some of my belongings. The room looked nice at first, but we noticed some issues. The bedsheets had small tears, and the bench and couch had noticeable stains. The bed and pillows were quite uncomfortable, making for a poor night’s sleep. However, the rest of the room was clean, with fresh towels, toiletries, and beautiful mountain views. The hotel is about a 20-minute walk from the main strip, so nearby food options are limited. They do provide bus day passes, which is a nice touch, though we chose to walk. We enjoyed the rooftop hot tub, which had clean towels, change rooms, and lockers, but bring your own sandals. Overall, an enjoyable stay, but we likely wouldn’t return."

"Renovated rooms are nice and clean. Current common area renos are going on but still "

"Yes"

"Great"

"Rooftop hot pool was amazing!"