「First, we brought three large pieces luggage for this long trip. The hotel offered us a room on the sixth floor without helping us carry our luggage or even telling us how to go to the sixth floor. The highest floor the elevator could reach was the fourth floor, so we had to carry our luggage a long way up to the sixth floor using the stairs, and the next day, down to the first floor as well.
Second, I’m a VIP member of Hotels.com, and the website clearly stated that this hotel would provide VIP...
「Check in was quick and easy. The staff was very kind and friendly. We ate dinner at the Barrel House which is just down the street and it was delicious! 」
「They had all our amenities and wants covered, free street parking on the weekends (3 hours max during the day on weekdays), and with the wonderful buffet breakfast and happy hour open bar/ food it was really a good deal. Room service was available 24/7 and was a great price. Best stay ever for us in the city.」
「This place is a great place to stay. The property is close to so many things and also very quiet.
The two challenges we had were, the TV would not connect, but not a big deal for us as we were out most of the day. the staff attempted to fix for us (and I am sure they could have the next day), but again not a concern for us.
The only other thing for me (but not my family), I am a light sleeper and there is a side window that has a light on outside so it made the room a little bright for me...
「Very impressive. Staff was nice and enthusiastic. The room was spacious, clean, and decent. Love the design of the mansion. It was a pity that we cannot try the fine dining at this beautiful hotel due to their maintenance. Will surely come back in the future!」
「Very friendly reception and staffs. Comfortable bed in the room. The atmosphere when happy hour is excellent with good apple cider going with wine. I would love to stay here again when visiting San Francisco.」
