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“Fair experience for my family, especially good choice of hotel after concert around Wembley. Clean and tidy. The only drawback is the restaurant is undergoing renovation, so no breakfast can be provided, getting my wife and daughter to be disappointed”

“Great overnight stay for Bruno mars concert on 28th July . Ark Wembley is just a 5 minute walk to Wembley stadium. The room was spacious and clean, air-conditioning was great as it was a hot day/night so very much needed. Norman on reception was so helpful and friendly thank you Norman for easy check in. The room we chose was a superior studio with a full kitchen , Kettle ,coffee, tea sugar and milk was available also there was washing up items too as well as shampoo body wash in bathroom I……

“整同5體不錯，唯缺少個人衞生用品。”

“Share public tiolet is the weakness. Close to Tube is very good with free car park place. No more can ask in such price. Good.”

“difficult to get check in, nobody at reception and took nearly an hour for check in!”

“Got to admit I was a bit dubious upon booking the room as it is a university campus but after reading the reviews felt better about it. The staff at reception were welcoming and helpful, especially when we had no towels in the room, they made sure the towels were in the room ready upon our return. The room is basic but clean and presentable, somewhere to put your head down and shower. It’s also as the reviews say very easy to get to and from Wembley stadium.”

“When we arrived, we were given a studio room instead of the one-bedroom apartment I had booked. The receptionist told us to contact the booking platform. I reached out to the online customer service, and Mary Ann M. was assigned to assist me. However, she couldn’t reach the local property. It took forever to sort out the problem. I asked for a phone number to call because the online chat was too inefficient. She gave me a U.S. number, so I made an international call — but it turned out to be……

“Helpful reception team”

“I really enjoyed my stay here. Great apartment, very clean and so convenient for staying away for a week for work. Supermarket nearby for the essentials, parking space and no noise of slamming doors like you get in a hotel. Will book again for my next trip.”

“Poor service. Crowded with people on match day making you unaccessible to your rooms”

“酒店位置優越鄰近車站，但員工服務不佳，Check-in時已要求維修房間壁燈，但完全沒有跟進，而且平時見到職員就算我主動同佢打招呼，佢哋都木無表情不是太友善呢”