納巴蘭酒店是否設有泳池？

是，此住宿設有室外泳池。

入住納巴蘭酒店需要多少錢？

截至 2025 年 9 月 7 日，2 位成人於 2025 年 9 月 9 日入住納巴蘭酒店 1 晚的價格低至 HK$1,372.75，未連稅及其他費用。價格為過去 24 小時內搜尋未來 30 日住宿的每晚最低房價，可能隨時變動。請選擇日期以查看最準確的價格。

納巴蘭酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

納巴蘭酒店的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：23:00。此住宿有提供提前入住服務，並酌量收費 (視乎客房供應情況而定)。營業時段以外恕不提供登記入住服務。

納巴蘭酒店的退房時間是？

退房時間為 12:00。此住宿有提供延遲退房服務 (視乎客房供應情況而定)。

納巴蘭酒店是否有提供接駁車服務前往機場？

是，來回機場接駁車於 6:00 – 23:30 提供服務 (按要求提供)。接駁交通收費為每輛車 USD120。

納巴蘭酒店位於哪裡？

這間適合家庭入住的酒店位於穆赫雷斯島，靠近海洋，距離北灘和女人島、蓬塔坎昆和蓬塔尼祖國家公園西海岸僅幾步之遙。步行 10 分鐘即可到達科卡爾海灘和阿茲蘭美術館。

納巴蘭酒店穆赫雷斯島區

Q: 納巴蘭酒店是否設有泳池？

是，此住宿設有室外泳池。

Q: 納巴蘭酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

10/10 優異

Irena

2025 年 9 月 4 日

讚好：整潔度、職員與服務和住宿狀況

Grossräumiges Zimmer, Klimaanlage zuverlässig, kleiner Kühlschrank für Getränke, sehr freundliches Personal. Frühstück im Hotel gegenüber war ausreichend, man konnte sich a la carte ein Gericht bestellen, dazu Saft und Kaffee oä. Von dort aus direkter Zugang zum Strand und deren Beachclub, tolle Lage. In Laufnähe andere Restaurants und Mini-Supermarkt für kalte Getränke und Snacks. Einziges Manko: der Pool ist schön, aber es kommen sofort die Mücken und wir wurden gleich zerstochen. Trotzdem sehr zu empfehlen.

於 2025 年 7 月住了 4 晚

10/10 優異

Juan

家人同遊

2025 年 8 月 23 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Excelente hotel, linda alberca y frente a la mejor playa de isla

於 2025 年 8 月住了 1 晚

8/10 不錯

anne-marie

家人同遊, 多人同遊

2025 年 7 月 16 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Tout était parfait! La plage est extrêmement belle. Le seul point moins agréable est le bruit de la rue. Les fenêtres pourraient être plus insonorisées.

於 2025 年 7 月住了 11 晚

6/10 一般

Gary

2025 年 7 月 16 日

讚好：整潔度、職員與服務和住宿狀況

The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.

於 2025 年 7 月住了 3 晚

10/10 優異

Adam (Cibolo)

2025 年 7 月 14 日

於 2025 年 6 月住了 7 晚

8/10 不錯

Gary

家人同遊

2025 年 7 月 7 日

讚好：整潔度和職員與服務

Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.

於 2025 年 7 月住了 1 晚

6/10 一般

Gary

家人同遊

2025 年 7 月 6 日

讚好：整潔度和職員與服務

不滿：住宿狀況

A bit noisy from people walking by at nite talking and playing music. There is no lobby. Open grounds, small structures with connecting pathways, each has 4 units in them. A block from its own private beach it shares with its much nicer sister hotel across the street.

於 2025 年 7 月住了 1 晚

10/10 優異

ANA (San Nicolas de los Garza)

多人同遊

2025 年 6 月 20 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

En general, precio, instalaciones y ubicación excelente, el servicio y calidad de los alimentos del restaurante muy buenas y el personal atento y de buen Ánimo, sin duda regreso al mismo hotel en la primer oportunidad

Playa Isla Mujeres, muy segura, arena fina y suave, ideal para niños y toda la Familia

Hot cakes de desayuno Restaurante Ocean's Isla

Platos de Frutas del Restaurante Ocean's Isla donde nos daban el servicio en el Hotel

於 2025 年 6 月住了 7 晚

10/10 優異

Charles

家人同遊

2025 年 6 月 13 日

讚好：整潔度、設施服務和住宿狀況

Great location, beach club was super nice. Free breakfast!

於 2025 年 5 月住了 5 晚

10/10 優異

Eve

親子同遊

2025 年 6 月 10 日

讚好：整潔度、設施服務和住宿狀況

The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.

於 2025 年 6 月住了 4 晚

4/10 欠佳

elizabeth

家人同遊

2025 年 6 月 10 日

讚好：設施服務

不滿：住宿狀況

Na Balam estaba antes en la propiedad que da al mar y ahora lo dejaron al otro lado de la calle. Los colchones de la cama terribles, el mini bar vacío sin funcionar, la habitación oscura. El área de playa designada para Na Balam fea y los camastros todos rotos con el relleno expuesto. El personal es muy amable, el desayuno en el hotel de enfrente también super bien, pero las instalaciones de Na Balam no tanto, solo el área de alberca que se mantiene como hace años, muy bien.

於 2025 年 5 月住了 2 晚

10/10 優異

arturo (Jiutepec Morelos)

家人同遊, 伴侶同遊

2025 年 6 月 10 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Me encantó Na Balam, tienen camastros para cada habitación, eso fue un plus, el próximo año, estaremos solo ahí, una semana, ya no en Cancún

於 2025 年 5 月住了 2 晚

4/10 欠佳

Brenda

家人同遊

2025 年 6 月 5 日

讚好：整潔度、住宿狀況和客房舒適度

不滿：職員與服務

Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.

於 2025 年 5 月住了 2 晚

10/10 優異

Fallon

2025 年 5 月 28 日

於 2025 年 5 月住了 5 晚

8/10 不錯

Mariana

2025 年 5 月 25 日

於 2025 年 5 月住了 1 晚

10/10 優異

Angela

2025 年 5 月 12 日

讚好：整潔度、職員與服務和住宿狀況

Hotel muy bonito y limpio. Unos metros de la playa

於 2025 年 5 月住了 4 晚

6/10 一般

Jose Mario

2025 年 5 月 7 日

讚好：整潔度和職員與服務

於 2025 年 5 月住了 2 晚

10/10 優異

John

2025 年 5 月 5 日

於 2025 年 4 月住了 9 晚

10/10 優異

Travis

家人同遊

2025 年 5 月 5 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!

於 2025 年 5 月住了 3 晚

8/10 不錯

andrea

多人同遊

2025 年 5 月 3 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

2 days in paradise

Sono tornato dopo 24 anni. Tanto è cambiato. Na Balam sempre un certezza. Personale gentilissimo, educato e super efficiente. Consiglio

於 2025 年 5 月住了 1 晚

8/10 不錯

Lupita

家人同遊

2025 年 5 月 3 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Hay áreas dentro de las habitaciones que toca renovar, y los colchones son muy duros, pero es un excelente lugar donde hospedarse.

於 2025 年 5 月住了 2 晚

6/10 一般

Kelly

多人同遊

2025 年 4 月 27 日

讚好：整潔度、住宿狀況和客房舒適度

Front desk gal

One of the ladies at the front desk was not friendly at all. I wouldn't stay there again.

於 2025 年 4 月住了 3 晚

4/10 欠佳

Ivan

2025 年 4 月 15 日

Close to beach

於 2025 年 4 月住了 7 晚

6/10 一般

Brandon

家人同遊, 多人同遊

2025 年 4 月 12 日

讚好：整潔度和住宿狀況

不滿：職員與服務和設施服務

Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.

於 2025 年 4 月住了 6 晚

4/10 欠佳

Julio

親子同遊

2025 年 4 月 4 日

讚好：整潔度和住宿狀況

不滿：職員與服務和設施服務

The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.

於 2025 年 3 月住了 3 晚

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納巴蘭酒店

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