Chalets in Colorado

"This should not be a hotel it should be a motel. It looks like they give vouchers to unhoused people. Homeless people outside hanging out. I went to go buy sandals to shower due to the conditions of the shower. Very poor hotel. Dirty elevator and very ugly room. "

"I have stayed here several times over the past two years. Always had an exceptional experience until this time. I went to check in at 1 and told them I didn't care if my room was ready. I just wanted to swim in the pool. I have done this same routine every time. The desk clerk was very snotty. "Check-in isn't until 4. We have an early check-in fee." I apologized and told her that her I wasn't aware of the new policy. "You need to come back at four!" I came back at 430 and had six people in line ahead of me, with only one desk clerk. Took me 25 minutes to check in! Yesterday morning, at 9 am, (checkout is at 11) Housekeeping knocked on my door. The woman barely spoke English and asked, "You leave when?" I understand people want to plan, but that isn't the right way to handle either situation! A little politeness goes a long way. After that experience, I am reconsidering my next planned stay there. Politeness would have gone a long way. "

"Wasn't impressed "

"Room was clean but all drawers were left open and pull out coach didn’t have cushions put back in place. Not sure they were really ready for us to check in even though it was an hour after the check in time."

"The hotel itself was great, but the website didn’t mention anything about the pool being down for the season"

"They do not accept cash and the staff were very forceful about that."

"Best Continental breakfast in had"

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"Great stay. Will visit next airport transport."