“Although it is a small room, it has all things we need. However, there are many spider webs in the room that make us very uncomfortable. There are many dust on the wall and on the shelves. The blankets have many dirty makers that we could not sleep well. The light seems that not enough. Also, the entrance the the room is too narrow and the tiles of the entrance are not flat. They are like a mountain.”
“Great stay. Good location, clean room. Comfy bed. Good breakfast. Staff clearly stretched with people off sick we were told, but working hard to make sure we were still looked after”
“We could park all day to attend the Wimbledon championships no problems at all. Room clean but could do with refurbishing. Would call it a guesthouse not a hotel but very good all the same”
“The pictures of this property are very misleading. The check in process was not clear and there is no one on the property to answer questions and no contact info.
Our room had things left from other guests and trash left behind. There were no blinds on the windows, which made sleep nearly impossible. The "free breakfast" was stale cereal, or so I'm guessing because, again, literally no one to ask. ”
“Need take a bus and walk few mins to get the hotel,
The room is very clean and comfortable, room is not big but bathroom is.
There are only three rooms provided with a very village bar on the ground floor, also it is the reception desk for you.
The served breakfast is big size with toast, pastry, jam, cream, cearels with hot tea or coffee. Not sure if can choose hot british breakfast or need to pay for it in the bar. overall is good with nice staff if you want to have a quiet vacation in a nice……
“Property was in excellent position to shops restaurants and buses. Staff were friendly pleasant, nothing was a problem, so helpful towards us as we are from overseas. Would not hesitate to stay there again. Would thoroughly recommend Premier Inn Sutton.”
"I accommodated here with my mum who's in wheelchair & I remarked our condition in the booking before checking in. However, I found the bathroom is the same as ordinary people when I saw there's a step up to the shower cubicle. As the bathroom floor doesn't have sewage, she's unable to take shower over the stays. As it's co-operated with Ibis in the same building, I'd rather go for Ibis next time as they literally provide a full accessible bathroom to us last year. Although Mercure is new renovated, I saw a group of insects gathering at a corner of the ceiling. Anyway, they rapidly arranged another room for us. Overall, their hygiene is fine in acceptable."
"Room is small but is big enough to open my luggage. Bathroom is terrible small I don't think it big enough for a man. Breakfast only some toss, you have better choices outside. Staffs are excellent even not everyone with smile. Anyway I like here !!"