Fairmont City hotels from HK$547

"While staying at the heritage inn, the first thing I noticed was that the room phones did not work. I then called the front desk from my cell phone and watched no one answer the phone. I didn’t get my room cleaned or received fresh towels at all and had to walk to the front desk for more toilet paper. Then the pool was ice cold each day and no one came to assist in making the experience better. "

"Breakfast was fresh and good! Staff were amazing, friendly, happy and helpful! Close to Ballpark! We will definitely stay again!"

"The room was clean and the interior of the hotel was beautiful. Check-in and check-out were quick. The parking situation was really nice. I didn’t have to park far away or pay for parking. I arrived at night and it was hard to find where to get into the hotel since the address is for the casino. A map of the casino/hotel on the website would be helpful. I wasn’t sure if the restaurants were kid-friendly because I think they were inside the casino. There wasn’t any information online about it. It also smells so bad outside. Overall, it was a good experience and I would stay again. "

"Didn't eat breakfast, but the shuttle service was super quick and great."

"Great hotel with a friendly staff. The on-site restaurant is a great spot fir a cocktail after a day of exploring. "

"Front desk staff was always friendly"

"I have always booked and paid for the day before I show up just in case I roll into the area before the 3 pm check in. This was no different from other times I’ve booked hotels. Except the manager told me that’s not how hotels work and for lack of better words, called me stupid for being a “no show” and not letting the hotel know I was showing up after the 3 pm check in on the 6th, so the receptionist said they sold my room that was already paid for when I booked through Expedia and the manager said for me to contact Expedia and they would call him and he would “decide if i deserved my refund for my no show” to which I then broke down crying after driving 26 hours to get to this hotel for my weekend concert. After circling Expedia’s “help chat” and trying to contact family for help, the manager then came back 30 minutes later saying they actually hadn’t sold my room and were not fully sold out. So if you’re in the market for a “manager who has been in this business for 20+ years” to teach you a lesson due to what he thinks is right and wrong and will make a fool of you in the lobby before the sun rises, then by all means. This hotel might be for you. Be warned, housekeeping will fully walk into your hotel room 2/3 hours before your check out and just stand in your room while you’re sleeping even with the do not disturb placard up! "

"Room was clean. Staff was nice. Breakfast was top notch. Parking was a little tight for full sized truck but ok. Main downside was a room wasn't available till after 5pm due to short staff. Wasn't aware of $6 a day charge for parking during the week and $50 a night charge for amenities, suppose to be refunded afterwards so waiting to see about that. "

"Staff was great. The live music was awesome and our waitress at the restaurant was delightful. The pool was closed and we got no notice before hand. The rooms are tired and in need of some updates, but the beds are very comfortable."