Tulum Gran Cenote Hotels

"We just checked out today and wanted to give a review, especially after seeing lot of negative reviews. We were contemplating cancelling but decided to come anyways 1) Room service in building 3: after seeing all the terrible reviews, our experience was opposite! When we first checked in and they told us we were in building 3, we thought oh great, here we go. Nope - we ordered room service multiple times through the app, and we always got it ahead of schedule! We ordered at peak times too 2) Theft: We left all our electronics out in the room and had our passports and money and wallet in the safe at all times and had nothing stolen 3) I can’t even tell you how amazing the food was - Jasmine was our favourite, both for the preferred breakfast and supper! We didn’t get sick once and couldn’t believe how amazing the food was 4) We were hearing from others who were in building 1 that they kept getting notes under their door and hounded for the timeshare presentation, but we were in building 3 - they asked us once at check in, we said no, and was never asked again. Nothing under our door. At one point our door didn’t close all the way, so it was slightly opened and we immediately received a courtesy call letting us know. If we didn’t answer, they assumed we were out of the room and were going to close it for us. We were on our way out anyways and when we left, the guard was standing outside our room. Top tier service! "

"Good location for park and ruins"

"The hotel was good. For an air bnb they didn’t have knives in the kitchen or towels in the kitchen. The bed was large and comfortable. Shower could use a painting. All in all however it was a nice experience. It is in a convenient location. Staff were pleasant. Pool was nice size and pleasant as well. "

"I know I booked a breakfast with this hotel but was advised otherwise at check in. There is little one can do at this point but I have learnt a valuable lesson to screenshot the booking on Expedia in future. Other than that the hotel had great facilities. It did feel a bit isolated at night as there is no street lights into town."

" Very good for the price I paid"

"Clean room and happy staff "

"It’s a good hotel but could be cleaner."

"Close to Gran Cenote."

"This hotel is for adults who want to relax and appreciate nature, and it is the most beautifully designed hotel I have ever been in! Every detail from the soap holders to the dishware is gorgeous and gives a very witchy-jungle vibe which I had never seen before. It is moody and lush and really draws you in to the jungle atmosphere. The cabins are spacious with outdoor showers, plunge pools, and cabins for you to relax in when you don’t want to be around people. The main pool had plenty of comfy seating and the water was cool and clear and did not smell of salt water or chlorine. The staff were very helpful in arranging a kettle and creamer for coffee, storing our bags before check in, and helping arrange airport transportation. They made everything flow smoothly which as a former backpacker/extreme budget traveler I was not used to but makes the trip feel so much more enjoyable. They play some light relaxing music that is not too loud and the restaurant and bar are open until 9 pm which was great for a late night snack. The food was all delicious, but make sure to ask for the hot sauce because they tone down the spice for guests and if you like spice like us then you will want to add some. Highly recommend the vanilla ice cream and goat cheesecake! I wish we had booked more days, two nights was not enough because the hotel is an experience in itself. Shout out to the interior designs of this place!! "