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"Great concept, room, staff. Only thing I wish is that the bar was open on Sundays!"

"Very convenient location, comfortable room, and helpful staff. "

"Upon getting our keys on March 28, 2025, the Middle Eastern male staff member seemed to be in a bad mood. He was not welcoming. When we got to our room, there was a piece of hair in our sink, there was no hand soap near the sink, and it was three wet spots on the toilet paper as if it was used. I attempted to report this to the Middle Eastern staff member. I first told him that we did not have soap; however, he told me that the Hotel did not supply soap. I did not have hand soap for 24 hours with my son having bad allergies. I went back downstairs, hoping to find another staff member to help me with my concerns. Keira was delightful and responsive. I asked for a late checkout, and finally was giving cancel for our hands. Nevertheless, the day of checkout, I made open the door without permission two hours before my quoted check out time. Although, Kira was delightful, I would never visit this hotel again. "

"The kitchen was not equipped for cooking. You have to ask for the pots, pans, bowls and cooking utensils. You also had to ask for dish soap , sponge and laundry detergent. Dish towels or paper towels were not available."

"Helpful staff, good-looking property, very good food in the restaurant, well located. Would definitely stay again."

"No Free Breakfast."

"Staff were very friendly and very helpful and the cleaning team were very sweet as well. The highlight of this hotel is where is located in the downtown area of Philly and exactly 2 minutes walking distance from the reading market. The hotel is huge and it has a huge capacity for a lot of guest, but the amenities are way too little. Also it’s a bummer that when you’re booking with Expedia or any other third-party, you take the room with the worst view. "

"I thought true customer service was a dying concept until this weekend! The staff at the W were top tier- professional , accommodating, and friendly. I truly enjoyed my stay and thanks again to the entire staff team for simply being you!"

"Good"