「Veronica is very nice and helpful during our stay there. The location is very convenient to the restaurants we like and all sight seeing spots are all in walking distance. The only drawback is no elevator inside the building so if you are not travelling with a strong guy and with heavy suitcase, you will have to reconsider the larger suite here as mine is the smallest which is on the top floor. 😞」
「It was an amazing experience to stay in this hotel, staff are very nice and friendly, hotel is beautiful, well designed, the room is very clean. I will definitely come back again.」
「The mix of old and new in the hotel makes it stand out. The rooms are fantastic as is the location in Ribeira. The staff are excellent. Very friendly and helpful. 」
「Our experience at this hotel was amazing. The location and amenities were impressive. The staff, especially Susana, went above and beyond with the level of service offered and made this our most memorable stay. I would recommend this hotel without hesitation.」
「I had a wonderful stay at this apartment in Porto! Everything was perfect — the location is unbeatable, right in the heart of the city, yet quiet and peaceful at night. The apartment was spotless, beautifully kept, and had all the essentials for a comfortable stay. I truly appreciated the calm atmosphere after long days exploring the city. Thank you for a lovely experience — I would absolutely stay here again!」
「We stayed here early August and had the best time, the hotel is lovely and in a good location close to many restaurants and is right next to the river which is nice. Worth noting that as you are by the river everything else is an uphill walk but Ubers are cheap if that is a problem.
Would recommend if you want a nice boutique place to stay in a cool city! 」
「Beautiful hotel in a perfect location in Porto. Easy access to restaurants and shops, and a 5 min walk to the river. Staff great, rooms are fantastic. Only complaint is that our room was on the street, which could be very noisy at times. 」
「All of my family loves this place. It was so lovely to see a beautiful garden from my balcony.
Would recommend this house. The breakfast was apparently simple but healthy. Fruit bowl is very nice! 」
「Adorable historic boutique hotel!
Recently renovated with a fantastic location on the Duro river and a nice breakfast.
Be aware… the property is NOT staffed after 10 pm. So check in earlier than that. We checked in late in the day and needed to wait outside for the staff member to come to the property. We were a little thrown off by that. Think of it like a cross between a boutique hotel and an AirBnB!
Once she got there we settled in and had a great experience. Staff during working hours is...
"Two reasons you should consider this hotel but many more reasons not to book!
Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door.
Bad things:
- unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me.
- Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small.
- Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am.
- Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck!
Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "