APA Hotels Itoigawa hotels

"Stay 2 nights in KAI ALPS. Hair on the bed but I used my own bedsheet. My package stayed with breakfast and dinner. The menu wasn’t changed after check-in. The female staff was unhelpful and her statement totally inconsistent with earlier statement. Who said the menu can only change by 6pm, but end up still cannot change the menu next day. This hotel is not worth to stay. We will not come back again and do not recommend to my friends and families."

"Friendly and helpful staff but not around as much as I would like. The rooms are quite outdated and bathroom was not great. Toilet was running loud for a while after flushing but understood the facilities are not up to date . The room was quite cold and not enough blankets. Beds are old and room is small but it was expected. "

"Good option if you’re looking for something very close to the ski lift. Unpleasant smell all around probably due to the building being old."

"The location "

"Had a really good stay here! The pictures online do no justice. Great location - amazing Mountain View’s from the room and dining spaces (better than in Hakuba), Very clean, amazing staff, good food! No regrets. They actually exceeded my expectations here! Would definitely return"

"Super stay, homely, friendly, helpful, good coffee, good selection of breakfast bits, the lady owner is a Jem, super accommodating, and Ly was great for lifts around town, would (and hope to) return in a heartbeat "

"Lots of choice. Unfortunately it resembled a large boarding school canteen. Air quality was poor. "

"Property was amazing. Staff was kind enough to accommodate my request for a private onsen room. Which I should have booked initially but didn't realize was an option. Shuttle bus stop at the front door will take you to various ski resorts in the area. Staff is excellent, helpful, kind. Restaurant is great! Had use of a ski locker as well. Full locker, not just a place to hang skus and poles. "

"The property is nice, the onsen is a terrific feature and the staff were excellent and helpful with our many questions for inbound/outbound travel. However, for upwards of $400 per night, the dining options were rather basic and, given the hotel's somewhat remote location, the sporadic shuttle schedule and drop-off locations made the ski resorts somewhat of a challenge to reach."