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“For the most part, employees were nice. We did not get hand soap, door was not locking, and the ironing board was not working. We reported and they fix it as soon as they could. ”

“very nice trip, best experience ”

“Room was clean and well maintained. Staff was very friendly and helpful. The mixology drink cart and bar provided a great variety of options. The restaurants had excellent food, fresh and tasty. I would avoid the Asian night and highly recommend the gourmet Mexican and Italian themed nights. I really loved this quaint and charming resort with beautiful grounds and gardens.”

“Excelente hotel, muy rica la comida y la atención del personal muy buena, asi como las actividades de cayak, mixologia, baile, tiro con arco, dardos.”

“There are very few restaurants to choose from. On the first day we arrived, we only had a buffet, and it was super invincible terrible. All other restaurants need to make an appointment and we are Expedia customers so there is no room service for us. I can't order food to my room. There are only two bottles of water in the room, no refrigerator, no other soda and beer are even more impossible. Anyway We won't come back again”

“Great bar, nice pool”

“Food was great. Worth booking club level at this resort. Daily breakfast was fresh and lots of choices. Azur and Mond were great for club level! Andres, Carlos, & Pedro for pool service were excellent. Jorge for daily activities was also great. Evening shows are lacking. The Earth Day fire dancing was great. The Mexican Fiesta night would have been great if the Marache band was outside. It was way too loud. Beach was clean and lots of beach chairs to use. Overall, 10 days was too long to just……

“Second time here and absolutely love it! ”

“The staff were amazing and very helpful with any requests we had. Never a problem getting a chair on the beach. The room was very clean and exactly what we expected. Will definitely look at booking here again. ”

“Bien ubicado”

“The property was ok. The food was sub par. Staff was nice. ”

“The beach was very clean and beautiful and the food was delicious.”

“Pésimo internet, cargos escondidos, “late checkout” con costo, vasos extremo pequeños en bar, solo un bar y medio para todo el hotel… a los niños les cobran todo incluido pero sufren discriminación y solo pueden usar 1 “buffet” de los tres restaurantes que tiene el hotel… el servicio a cuarto cuesta 150 cada vez cada platillo … NO VAYAN ”

“Food is good, staff is super nice. ”

“Good ”

“首先，这里的view是真的好。 其次，这里的设施可以说应有尽有，从智能家居到冰箱里的酒水小吃，从阳台冲浪浴缸到智能马桶，但好像每一样都不很高档。 还有，和Grand Velas比，这其实不算真正意义上的全包酒店，在所有餐厅，只要是高档一点儿的食材，就需要你另付款。对我来说，很不爽。”

“Perfect location! Beautiful beach view and direct access to the beach. Very happy with our room, the beach view and its amenities (kitchenette). Great and consistent service from the hotel staff. Everything is walkable to explore Zona Romántica. ”

“Seguro si lo único es que aunque sea huésped de el hotel te cobran por el estacionamiento ”