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"Check in was extremely smooth, the room was always clean, staff was helpful and friendly"

"Good maintained facility"

"Very good location"

"There was really no storage room for our suitcases, but the room was clean. The washers and dryers though were abysmal. They washed the clothes, but after putting them through dry cycles three or four times, the clothes still were not dry. We had to walk down the street to a laundromat to finish them up."

"The place was nice, but the stools in the bathrooms were so dirty and disgusting. The staff was helpful and very nice. The room the nice but not storage and no bathroom door. Not place to store suitcases. No hooks to hang our towels. I would stay here again, but that’s after looking at some place better first."

"Gorgeous hotel. Great location to walk to museums. The public bath on 31st floor is spectacular. 3 minute walk to lovely path along the river."

"Excellent hotel and staff"

"I liked the staff that spoke English with me to help with my issue with my reservation"

"This was my first trip to Kyoto with my family (4 adults). We wanted a hotel that was close to Kyoto Station and JR WEST GROUP VIA INN PRIME KYOTOEKI HACHIJOGUCHI was the perfect place. This location provided us with a wide selection of restaurants and shops. There is also a large shopping mall located at the Kyoto Station and another shopping mall just a few blocks away. There was also a 7-11 located next door which guests have access through the hotel lobby. So convenient! We reserved two rooms, hoping that our rooms would be fairly close to each other. Thankfully, the rooms were on the same floor, but at different ends of the hallway. The rooms were comfortable and clean, with a small refrigerator and large shower. However, counter space in the bathrooms were limited. We were able to get many of the toiletries in the lobby, such as toothbrushes, body lotion, facial masks, etc, which was very nice. We enjoyed the fresh towels that were delivered to our door each day, even though we did not need housekeeping service. The staff is very nice and helpful, however check-in was a bit confusing. Although we had a reservation for two rooms, we had to check in to each room separately via a kiosk, even though the rooms were under the same name. Check out had the same procedure. The staff was available to help, however it would have been nice to have the staff check us in and out at the front desk. Overall, Via Inn was a very nice and we thoroughly enjoyed our stay."