白沙精选度假村及水疗中心 - 全包式 Grand Palladium

5.0 星住宿

Grand Palladium Select White Sand Resort & Spa - All Inclusive

提供5 个室外游泳池的海滨豪华住宿

选择日期以查看价格

点评

8.4/10
非常棒

热门服务设施

  • 位于私人海滩
  • 游泳池
  • 含早餐
  • 全包
  • SPA
  • 含停车设施
当前价格为 HK$2,776
总价 HK$3,390
包含税费
1 月 12 日 - 1 月 13 日

客房选择

可用的客房筛选条件
显示 41 种房型中的 41 种

Junior Suite Garden View

8.4 分,满分 10 分
非常棒
(40 条点评)

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
免费婴儿床
平板电视
翻修时间:2019 年
吊扇
遮光窗帘
  • 570 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 2 张双人床和 1 张双人沙发床或 1 张特大床和 1 张双人沙发床

Suite Garden View

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
免费婴儿床
平板电视
翻修时间:2019 年
遮光窗帘
沙发床
  • 728 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床

Suite Junior

  • 570 平方英尺
  • 可容纳 1 人(按实际入住人数收费)

Suite Superior

  • 731 平方英尺
  • 可容纳 1 人(按实际入住人数收费)

Suite Junior

  • 570 平方英尺
  • 可容纳 2 人(按实际入住人数收费)

Suite Superior

  • 731 平方英尺
  • 可容纳 2 人(按实际入住人数收费)

Suite Junior

  • 570 平方英尺
  • 可容纳 3 人(按实际入住人数收费)

Suite Superior

  • 731 平方英尺
  • 可容纳 3 人(按实际入住人数收费)

Suite Junior

  • 570 平方英尺
  • 可容纳 4 人(按实际入住人数收费)

Suite Junior

  • 570 平方英尺
  • 可容纳 3 人(按实际入住人数收费)

Suite Superior

  • 731 平方英尺
  • 可容纳 3 人(按实际入住人数收费)

Suite Junior

  • 570 平方英尺
  • 可容纳 4 人(按实际入住人数收费)

Suite Superior

  • 731 平方英尺
  • 可容纳 4 人(按实际入住人数收费)

Suite Superior

  • 731 平方英尺
  • 可容纳 4 人(按实际入住人数收费)

Junior Suite Single use Garden View

8.0 分,满分 10 分
非常棒
(2 条点评)

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
免费婴儿床
平板电视
翻修时间:2019 年
吊扇
遮光窗帘
  • 566 平方英尺
  • 可容纳 1 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床或 2 张双人床和 1 张双人沙发床

小型套房, 海滨

7.4 分,满分 10 分
不错
(20 条点评)

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
免费婴儿床
平板电视
翻修时间:2019 年
独立卧室
遮光窗帘
  • 566 平方英尺
  • 1 间卧室
  • 可容纳 4 人(按实际入住人数收费)
  • 2 张双人床和 1 张双人沙发床或 1 张特大床和 1 张双人沙发床

套房, 海滨

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
免费婴儿床
平板电视
翻修时间:2019 年
独立卧室
遮光窗帘
  • 728 平方英尺
  • 1 间卧室
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床

Bungalow Superior with Pool View

  • 742 平方英尺
  • 可容纳 2 人(按实际入住人数收费)

Romance Bungalow by the lake

7.8 分,满分 10 分
不错
(6 条点评)

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
平板电视
翻修时间:2019 年
遮光窗帘
吊扇
私人浴室
  • 744 平方英尺
  • 湖景
  • 可容纳 2 人(按实际入住人数收费)
  • 1 张特大床

Romance Villa Suite Poolside

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
平板电视
翻修时间:2019 年
遮光窗帘
吊扇
按摩浴缸
  • 624 平方英尺
  • 可容纳 2 人(按实际入住人数收费)
  • 1 张特大床

Junior Suite Poolside

8.0 分,满分 10 分
非常棒
(1 条点评)

特色亮点

布置家具的阳台
室内私人热水浴缸
空调
免费婴儿床
平板电视
翻修时间:2019 年
独立卧室
遮光窗帘
  • 1 间卧室
  • 可容纳 4 人(按实际入住人数收费)
  • 2 张双人床和 1 张双人沙发床或 1 张特大床和 1 张双人沙发床

Suite Junior with View

  • 570 平方英尺
  • 可容纳 1 人(按实际入住人数收费)

Suite Deluxe with View

  • 731 平方英尺
  • 可容纳 1 人(按实际入住人数收费)

Suite Junior with Garden View

  • 452 平方英尺
  • 可容纳 4 人(按实际入住人数收费)

Villa Luxury with Garden View

  • 624 平方英尺
  • 可容纳 2 人(按实际入住人数收费)

Suite Junior with Garden View

  • 452 平方英尺
  • 可容纳 1 人(按实际入住人数收费)

Suite Junior with Garden View

  • 452 平方英尺
  • 可容纳 2 人(按实际入住人数收费)

Suite Junior with Garden View

  • 452 平方英尺
  • 可容纳 3 人(按实际入住人数收费)

Suite Junior with Garden View

  • 452 平方英尺
  • 可容纳 4 人(按实际入住人数收费)

Suite Junior with Garden View

  • 452 平方英尺
  • 可容纳 3 人(按实际入住人数收费)

Villa Luxury

  • 624 平方英尺
  • 可容纳 1 人(按实际入住人数收费)

Suite Junior

  • 570 平方英尺
  • 可容纳 2 人(按实际入住人数收费)

Suite Junior

  • 570 平方英尺
  • 可容纳 3 人(按实际入住人数收费)

Suite Junior

  • 570 平方英尺
  • 可容纳 4 人(按实际入住人数收费)

Suite Junior

  • 570 平方英尺
  • 可容纳 3 人(按实际入住人数收费)

Suite Junior

  • 570 平方英尺
  • 可容纳 4 人(按实际入住人数收费)

Suite Deluxe

  • 731 平方英尺
  • 可容纳 2 人(按实际入住人数收费)

Suite Deluxe

  • 731 平方英尺
  • 可容纳 3 人(按实际入住人数收费)

Suite Deluxe

  • 731 平方英尺
  • 可容纳 4 人(按实际入住人数收费)

Suite Deluxe

  • 731 平方英尺
  • 可容纳 3 人(按实际入住人数收费)

Suite Deluxe

  • 731 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
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街区简介

地图
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

附近有什么?

  • 天然井蓝洞 - 车程 6 分钟 - 8.1 公里
  • 克里斯塔里诺洞 - 车程 6 分钟 - 8.5 公里
  • Ecopark Kantun Chi (坎顿智生态公园) - 车程 7 分钟 - 9.2 公里
  • 埃克斯普-哈海滩 - 车程 7 分钟 - 8.5 公里
  • 波多阿凡奇高尔夫俱乐部 - 车程 9 分钟 - 12.0 公里

周边介绍

  • 坎昆国际机场 (CUN) - 66 分钟车程

餐厅

  • ‪Xtra Time Sport Bar - ‬步行 8 分钟
  • ‪La Hacienda - ‬步行 9 分钟
  • ‪Aurum (Lobby Bar) - ‬步行 1 分钟
  • ‪Mezcal Lobby Bar - ‬车程 9 分钟
  • ‪Helios Restaurant - ‬车程 2 分钟

住宿简介

白沙精选度假村及水疗中心 - 全包式 Grand Palladium

阿库马尔海滩附近的豪华全包型住宿,2019 年完成翻新
免费自助式早餐、2 间泳池酒吧和海滩酒吧仅是白沙精选度假村及水疗中心 - 全包式 Grand Palladium提供的众多设施/服务的一部分。这个住宿提供私人海滩、海滩按摩和沙滩椅,是晒太阳的好去处。犒劳一下自己,在店内水疗中心Zentropia Palladium Spa & Wellness享受芳香疗法、运动按摩或水疗法。店内餐厅有 5 家,一定要尝尝它们的美食。健身中心提供健身课程和瑜珈课程,另有射箭、划皮艇和帆板活动。除了露台和店内购物设施外,住客还可连接 25+ Mbps 网速的免费房内 WiFi。
入住期间,您还可享受以下礼遇:
  • 5 个室外游泳池和儿童游泳池,配备水滑梯、2 间泳池酒吧和日光浴躺椅
  • 免费自助停车
  • 网球场、快速入住和保姆服务(收费)
  • 旅游/票务服务、3 间会议室和多语言服务
  • 在住客点评中,员工服务获得了很高的评价。
客房特色
所有 264 间客房均拥有私人室内热水浴缸和24 小时客房服务等舒适设施/服务,以及配备家具的阳台和笔记本电脑工作区等礼遇。
其他客房便利设施/服务还包括:
  • 浴室配备按摩浴缸和免费洗浴用品
  • 32-英寸平板电视,带收费电视频道
  • 衣柜/壁橱、咖啡机/冲茶器和吊扇

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用(可能会有部分限制)。

小费和税款

小费已包含在内,住客可自愿多付小费。

餐饮

包括所有自助餐、照单点餐、小吃和饮料
客房内迷你吧(提供各种酒水)
一个或多个用餐地点对餐点的供应有所限制

活动和设施/设备

包括所有现场活动及设施和设备的使用。

水上活动

划皮艇
帆船运动
浮潜
帆板运动

陆上活动

健身设施
迷你高尔夫
足球
网球
排球
儿童俱乐部

课程/训练班/游戏

有氧健身
水上健身

娱乐活动

店内娱乐和活动
使用店内俱乐部

同类型住宿

住宿服务设施

网络

  • 所有客房提供:免费 Wi-Fi
  • 室内 Wi-Fi 网速:25+ Mbps
  • 部分公共区域提供:免费 Wi-Fi

停车设施和交通

  • 店内免费提供自助停车位
  • 店内提供有限自助停车位

餐饮

  • 每日 07:00 至 11:00 提供免费早餐自助餐
  • 1 家海滩酒吧
  • 1 家咖啡店/咖啡馆
  • 2 间泳池酒吧
  • 5 家餐厅
  • 6 家酒吧/酒廊

休闲活动

  • 5 个室外泳池
  • 壁球运动
  • 乘船游览
  • 电动平衡车出租/观光活动
  • 儿童泳池
  • 帆板运动
  • 浮潜
  • 购物
  • 健身房
  • 健身课程
  • 篮球
  • 迷你高尔夫
  • 免费儿童俱乐部
  • 皮划艇活动
  • 普拉提课程
  • 全套 SPA 服务
  • 桑拿
  • 沙滩排球
  • 射箭
  • 水肺潜水
  • 水滑梯
  • 台球桌/撞球台
  • 晚间表演
  • 网球
  • 游乐场
  • 游乐厅/游戏室
  • 游戏
  • 瑜伽课程
  • 蒸汽房

家居型

  • 5 个室外泳池
  • 保姆服务(收费)
  • 儿童泳池
  • 儿童游戏
  • 迷你高尔夫
  • 免费儿童俱乐部
  • 水滑梯
  • 洗衣设施
  • 现场救生员
  • 游乐场
  • 游乐厅/游戏室

便利设施

  • 24 小时前台服务
  • 发廊
  • 礼品店/报摊
  • 前台提供保险箱
  • 洗衣设施
  • 行李寄存
  • ATM

住客服务

  • 干洗/洗衣服务
  • 观光和订票协助
  • 婚庆服务
  • 客房清洁(每日)
  • 礼宾服务
  • 通晓多种语言的服务员
  • 行李员/门卫
  • 夜床服务

商务服务

  • 3 间会议室
  • 会议中心
  • 商务中心

室外

  • 池畔躺椅
  • 地处私人沙滩
  • 花园
  • 露台
  • 沙滩毛巾
  • 沙滩躺椅
  • 沙滩遮阳伞
  • 泳池遮阳伞

全套 SPA 服务

  • 16 间护理室
  • 芳香疗法
  • 美甲/修脚
  • 面部护理
  • 情侣护理室
  • 热石按摩
  • 热水浴缸
  • 桑拿
  • 身体磨砂
  • 深层组织按摩
  • 室外护理区
  • 水疗法
  • 泰式按摩
  • 体膜护理
  • 土耳其浴
  • 运动按摩
  • 蒸汽房
  • SPA 中心每天开放

无障碍设施

  • 如果您需要特殊无障碍设施,请在预订成功后,使用收到的预订确认信息与住宿联系。
  • 电梯
  • 方便轮椅进出的餐厅
  • 方便轮椅进出的游泳池
  • 化妆放大镜
  • 轮椅可通行(可能有限制)
  • 入口处通道光线良好
  • 走廊可视警报器

其他

  • 3 层楼
  • 8 栋建筑
  • 建于 2005 年
  • 救生员
  • 蚊帐
  • 宴会厅
  • 指定吸烟区(违规将罚款)
  • 住宿整体装修 - 2019 年

客房服务设施

卧室

  • 提供床单
  • 遮光窗帘

浴室

  • 按摩浴缸
  • 吹风机
  • 淋浴/浴缸组合
  • 免费洗护用品
  • 私人浴室
  • 提供毛巾

娱乐

  • 32 英寸可收看付费有线频道的纯平电视
  • 收费电影
  • iPod 基座

餐饮

  • 24 小时客房送餐服务
  • 咖啡壶/茶具
  • 迷你吧
  • 免费瓶装水

其他

  • 保险箱
  • 笔记本电脑工作区
  • 电话
  • 吊扇
  • 空调
  • 书桌
  • 熨斗/熨衣板

政策

入住

开始办理入住:15:00;停止办理入住:00:00
提供快速入住服务
住客需年满 18 岁

退房

12:00 之前退房

特别入住说明

前台工作人员将在住客到店时接待
住宿提供的信息可以使用自动翻译工具进行翻译

装修和停业

此住宿将在 2025 年 6 月 1 日至 2025 年 12 月 31 日期间装修(完工日期可能会有变动)。受影响的范围如下:
  • 酒店外部
在装修期间,住宿将尽一切努力减少噪音和干扰。

进入方式

前台

宠物

不可带宠物(但欢迎服务类动物,并且免除有关费用)

儿童及加床

欢迎儿童入住。
1 名 2 岁及以下儿童可免费入住,前提是这名儿童与父母或监护人同住一间房并共用现有床褥。
不提供折叠床/加床。

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费:

  • 环境卫生服务费:每晚 USD 2

这里已包括住宿向我们列出的全部收费项目。

您需知道

可能需收取加人费用,具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件(带照片)和信用卡、借记卡或缴付现金押金,以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
此住宿接待方接受以信用卡及现金付款
该住宿场所采用的安全设施包括:烟雾报警器、保安系统和窗铁栅。
此住宿拥有阳台、庭院、露台等户外空间,可能不适合儿童入住。如果您有顾虑,我们建议您在到店前联系住宿接待方,以确认他们是否可以为您安排合适的客房

其他注意事项

此住宿场所没有电梯
按摩服务和SPA 护理需要进行预订。可在到达之前使用预订确认信息上的联系方式与住宿取得联系以进行预订。
只有经过登记的住客才可进入客房。
某些设施可能有限制,住客可以使用预订确认邮件上的联系方式向住宿查询详情。
18 岁以下的住客不允许进入 SPA 场所。

住宿的其他常用名称:

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

常见问题

白沙精选度假村及水疗中心 - 全包式 Grand Palladium有游泳池吗?

是的,此住宿设有5 个室外游泳池和儿童游泳池。

白沙精选度假村及水疗中心 - 全包式 Grand Palladium住宿费用是多少?

截至 2026 年 1 月 3 日,我们找到的白沙精选度假村及水疗中心 - 全包式 Grand Palladium 2 位成人 1 晚最低价是 HK$2,775.87(不含税费),入住日期是 2026 年 1 月 12 日。这个价格基于我们在过去 24 小时内找到的,未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期,可以看到更加准确的价格。

白沙精选度假村及水疗中心 - 全包式 Grand Palladium允许宠物入住吗?

不可以,该住宿仅允许辅助型动物入内。

停车费是多少?

该住宿免费提供自助停车。

何时可在白沙精选度假村及水疗中心 - 全包式 Grand Palladium办理入住?

开始办理入住:15:00;停止办理入住:00:00。

何时可在白沙精选度假村及水疗中心 - 全包式 Grand Palladium办理退房?

退房时间为 12:00。

白沙精选度假村及水疗中心 - 全包式 Grand Palladium提供全包式服务吗?

是的,这是全包式住宿。包括所有餐饮,活动包括:帆板运动、浮潜、划皮艇等等。

白沙精选度假村及水疗中心 - 全包式 Grand Palladium的地址在哪里?

这家坎特纳住宿依傍着海滩,距离阿库马尔海滩 7.6 公里,并距离水之源主题乐园 20.7 公里。

点评

关于白沙精选度假村及水疗中心 - 全包式 Grand Palladium的点评

8.4

很好

8.8

清洁度

8.4

地点

8.6

员工和服务

8.6

环保

8.6

住宿条件和设施
10 分 - 超赞。427 条好评,共有 797 条点评
8 分 - 还可以。203 条好评,共有 797 条点评
6 分 - 一般。73 条好评,共有 797 条点评
4 分 - 很差。43 条好评,共有 797 条点评
2 分 - 糟糕。51 条好评,共有 797 条点评

点评

10/10 超赞

Paulina Lucyna

满意:清洁度、服务设施、住宿条件和设施
Staff is amazing, very friendly and helpful.
2025 年 12 月入住 8 晚

10/10 超赞

Blanca

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Es perfecta para no salir y pasarla perfecto!!!!
2025 年 12 月入住 3 晚

10/10 超赞

Christian

与家人出行, 与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Our honeymoon at Grand Palladium White Sands was better than anything we could have asked for. All of the staff was incredibly kind, helpful and welcoming. David and Cielo were our personal concierges and were always there whenever we needed them. They helped us with everything from food to excursions to making sure we landed home safely. We couldn’t recommend Grand Palladium more and we are so excited to come back with our family and friends!
2025 年 12 月入住 7 晚

6/10 一般

Evgeniy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pools are excellent, the Japanese and the Brazilian restaurants too. The Colonial pool is the right place for small children, where the water slides are and the water is heated, as opposed to the White Sand pool, which is pretty cold in December. The secret pool is a nice place, if one is looking for quietness (adults only). The staff is friendly and helpful. Our maid was obviously grossly overworked, since most of the time she was making up the room late afternoon or in the evening, some days skipping the service. And she always put one less sheet than necessary on the additional bed. The minibar is replenished irregularly, one needs to remind them to do it. The most negative thing we experienced was the "check-in" system at the buffet restaurants, e.g. the wait to be seated. The guests have to wait to be led to a table, as opposed to just go and sit at any available table, which leads to a long wait. I suspect that the reason is insufficient number of tables and insufficient personnel to prepare them. One day the main buffet at White Sand was closed for lunch and there was about 40 minutes wait at the neighbouring pool buffet. They have a free beach/pool towel system, due to what one can see piles and piles of clean unused towels on the deckchairs and at the same time they are out of towels at the dispensing booth. One can see used towels everywhere, including on top of toilet bowls, in the bush, etc.
2025 年 12 月入住 7 晚

10/10 超赞

Jamol Leboy,Papillion

与家人出行
满意:清洁度、服务设施、住宿条件和设施
We had a great time with the family
2025 年 12 月入住 5 晚

8/10 还可以

Abigail,Brampton

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Some places had great food, others had very bland food. I advise for you to try different restaurants and stick with the one you like the best. We found the Nest to have the better breakfast option. The food at the white sand location was quite horrible.
2025 年 12 月入住 4 晚

4/10 很差

ARBEN

与家人出行
满意:住宿条件和设施
Grand Palladium (Christmas Week Stay 2025) We are currently staying at Grand Palladium during Christmas week, a period when guests pay significantly higher rates and reasonably expect enhanced service, special programming, and better overall organization. Unfortunately, our experience has fallen short of those expectations. From the moment we arrived, it was clear that either management has not evolved in years or the resort is struggling operationally. Upon arrival, our taxi stopped, the driver unloaded our checked luggage, and—surprisingly—there was no staff available to assist us. For the first time at a resort of this level, I had to carry my own luggage. Inside the lobby, we were handed papers and directed without any real guidance. The check-in experience felt impersonal, and the staff member assisting us appeared more focused on selling than on hospitality or accommodation. Once we reached our room, additional issues surfaced. Likely due to humidity, the sheets were damp, and the decorative pillow on the sofa was wet and had an unpleasant odor. After contacting Expedia, our concierge Celio stepped in the following day. She deserves special mention as the only staff member who genuinely tried to help. A dehumidifier was sent, the sheets were changed, and the smelly pillow was removed. Without her intervention, the issue may not have been resolved properly. Weather is obviously not under the resort’s control, but lack of rainy-day activities is. On a full rainy day,
2025 年 12 月入住 6 晚

10/10 超赞

Ana Marie

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our stay at Grand Palladium white sand was absolutely amazing. The resort is huge, beautiful, and surrounded by nature, which made it feel relaxing and special from the moment we arrived. The staff were incredibly friendly and always willing to help with anything we needed. The food was excellent for an all-inclusive resort, with a wide variety of restaurants and options. We especially enjoyed the à la carte restaurants and the buffet, which always had fresh and tasty choices. Drinks were great too, and the bartenders were fun and generous. The pools were clean and well-maintained, and the beach was beautiful, with plenty of loungers and space to relax. There were lots of activities during the day and entertainment at night, so there was never a dull moment. Our room was spacious, clean, and comfortable, and housekeeping did a great job every day. Overall, this resort offers great value, great service, and a wonderful vacation experience. We would definitely come back and recommend it to anyone looking for a fun and relaxing all-inclusive getaway.
2025 年 12 月入住 7 晚

10/10 超赞

Ming

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lots of restaurants, bars. Clean place. Wonderful sports courts and gym. Very relaxing place.
2025 年 12 月入住 7 晚

2/10 糟糕

jatin

不满意:清洁度、服务设施、住宿条件和设施
There were a lot of issues the room were not good the food and entertainment was also not great. Other guest were abusive and overall experience was not very pleasant.
2025 年 12 月入住 6 晚

10/10 超赞

Hansy M

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
Love this resort. It’s really big and doesn’t feel crowded. The food is great but the best part is the people. Our concierges Cielo and David made our stay so carefree. If you want a relaxing vacation where you don’t have to worry about anything this is the place.
2025 年 12 月入住 4 晚

10/10 超赞

Faryaal

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
The room was very clean and always had a sufficient amount of drinks and towels. Our personal concierge David and Cielo were amazing! They helped us book all of our reservations and were super responsive! Everyday they’d give us daily updates on different activities going on in the resorts. They were such a big help for us! They definitely go above and beyond with their help and most definitely deserve a bonus and a raise! They made the trip super enjoyable with all their help!
2025 年 12 月入住 5 晚

10/10 超赞

Susana,SAN DIEGO

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a very good stay at the Grand Palladium Select. I’m giving it five stars mainly because the staff is extremely polite, kind, and genuinely helpful. The property is pretty clean overall, although there are a few areas that could use some maintenance. That said, it’s clear they’re actively working on improvements—some parts have been completely renovated, some areas feel brand new, and a few sections look like they’re next on the list. Once everything is finished, this place is going to be truly amazing. The beaches are very nice and the pools are great, but what really makes the experience stand out is the service. If you can, I honestly recommend leaving small tips for the wait staff and service team—those small gestures really help and are truly appreciated. Check-in was a bit delayed and rough at first, but once the concierge team reached out to me on WhatsApp, everything became much smoother and more streamlined. A special thank you to David and Cielo from the concierge team for their communication and for making sure our restaurant reservations were handled and that we were taken care of. We were greeted and treated very well by all the restaurant staff, and I want to recognize a few people specifically who made a big positive impression and whose names I made sure to remember: Lizbeth and Maria at Es Niu, as well as the kitchen team—everyone was wonderful. At Dorado, Fernando was excellent. Also, Viviana, Viri, and Diana were amazing and consistently checked in
2025 年 12 月入住 5 晚

8/10 还可以

Stephanie

满意:清洁度、服务设施、住宿条件和设施
Room, staff and amenities were super.
2025 年 12 月入住 7 晚

10/10 超赞

Emmanuel

满意:清洁度、服务设施、住宿条件和设施
Todo muy bien estuvo espectacular
2025 年 12 月入住 4 晚

10/10 超赞

Ana Liza Pipit

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
Great resort, staff one of the best we’ve ever been to.
2025 年 12 月入住 7 晚

10/10 超赞

Jayson

满意:清洁度、服务设施、住宿条件和设施
This resort gave me one of the best vacation experiences I’ve ever had. From the moment I arrived, the hospitality and security were exceptional. Reception set the tone, and Martin deserves a huge shoutout—he was incredibly patient and explained everything about the resort, the restaurants, and the activities in detail. We were also assigned our own concierge team, Dave and Cielo, and they were outstanding. Whatever we needed, they handled it—from answering questions to booking our restaurant reservations. Jesús at the front desk was also extremely accommodating with reservations. They made the entire trip stress-free. The buffet and restaurants were spotless, and the staff in both the dining area and the kitchen were generous, attentive, and truly dedicated to great service. I’m genuinely grateful for this experience, and I’ll be recommending this resort to my coworkers, colleagues, friends, and family. A perfect place for a smooth, worry-free vacation.
2025 年 12 月入住 6 晚

2/10 糟糕

Jeannette,La Puente

与家人及幼儿出行, 与家人出行
不满意:员工和服务
My luggage was delayed and the hotel failed to notify me it was delivered even after I inquired multiple times. They never gave it to me and it’s been missing now for 2 weeks. They ruined my family vacation! Additionally there was construction taking place next to our hotel. There were some days when the pathways were closed so you had to walk around. Would have been good to have a prior notice.
2025 年 11 月入住 4 晚

8/10 还可以

Robert

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
room was fine, could of been cooler as it was still hot in there. Though we had a major issue with getting in our room the first 24hrs and they seemed to not help us until we threated to talk to manager and wanted a day no charge. very frustrating . David the consirge was good, but Ceilo was not. the issue didn't get completley fixed in the long run, and still had issues getting into our room for the rest of the stay but it worked out. no compensation was given to us which i found was not good. they should of done at least a free massage or free night, but instead gave us vouchers for hydro therapy which was a value of $50 us each. and it wasn't that great
2025 年 12 月入住 3 晚

10/10 超赞

Mohamed,Irvine

满意:清洁度、员工和服务、住宿条件和设施
2025 年 11 月入住 7 晚

10/10 超赞

Vitaliy

2025 年 11 月入住 9 晚

10/10 超赞

Jorge

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall good stay. Staff was very attentive, our concierge Cielo was awesome and constantly checked on us. Carlos was great at casino night and had a very good vibe. Luis at the TRS pool was top notch. Overall bartenders and restaurant staff were friendly and efficient. Thanks to Expedia (not sure if Expedia in general or due to our Platinum status) we received an upgrade to “vip” which gave us access to TRS facilies and restaurants. The food (especially breakfast and buffets) were night and day between TRS and the other “lower-end” parts of the resort, which made our experience much more enjoyable. Unfortunately the buffet at the non-TRS properties was below par for a 5 star restaurant. Romance bungalow was very unique and neat, nice to not have neighbors above or below you. Ovearll this is a good property, and would come bacl but probably book TRS next time.
2025 年 11 月入住 4 晚

2/10 糟糕

Vilma

不满意:清洁度、员工和服务、住宿条件和设施
2025 年 11 月入住 9 晚

10/10 超赞

Omar Albert

满意:清洁度、员工和服务、住宿条件和设施
2025 年 11 月入住 5 晚

10/10 超赞

Ernesto Tomas

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
The room was very nice.
2025 年 11 月入住 1 晚