Keene Bar Hotel

"Our room was on a floor with a youth hockey team. The young boys ran through the hallways, yelling and screaming, and banged on our door well past 10 pm. We called security twice but they were not able to stop the kids.The hotel allegedly could not move us to another floor despite the fact when we checked in the staff joked with the couple ahead of us saying "Let's make sure you're on a higher floor because there are hockey teams on the lower ones." The same staff member checked us in and did not do that for us. We were unable to get a refund or voucher for another stay because we booked through Expedia.and not the hotel. I will never use Expedia again. "

"The room was not cleaned properly. There were someones clipped fingernails all.over the florr ehich means it wasn’t vacuumed. There were also stains on our blabkets and sheets. I have a 9 month old and was not able to put him on the ground to crawl due to the floor not being vacuumed."

"Staff was not friendly they don’t except all forms of payment so make sure you see who they expect "

"I was only there to sleep. The staff were very friendly and helpful. The room was clean and the location was convenient."

"It’s an older property but well maintained "

"I was overstimulated before i even finished checking in. Too much going on in the lobby. Between the dance parties and loud shows, the people trying to get wolf ears and take pictures at the fireplace and all the foot traffic that is forced through that area, as its the only way to get from rooms to activities. Every elevator was a fight with some guests getting very visibly irritable. Place was fairly clean considering the amount of guests and visitors. All staff was extremely friendly. Considering they work in such a highly stimulating environment. They nickle and dime you and could atleast include a free breakfast. I wont waste my money going back"

"The room was clean. We were upgraded from two queens to a king size and placed in a quieter area away from the hockey teams and dancers!! "

"The rooms were as advertised online. The staff were helpful when I requested additional items to the room. The pool area was not great, had very limited seating, and unfortunately the hot tub was not working and no information was shared other than a sign at the pool area. The manager accepted our feedback about the hot tub and resolved this with the people in my group."

"Staff was wonderful and extremely welcoming. "