Travelers find rejuvenation at this peaceful retreat, where hot springs and tranquil spaces offer the perfect setting to unwind and recharge the senses
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The Kobe Bay Sheraton Hotel & Towers in Higashinada offers relaxation with its sauna, onsen, and spa treatments. Guests start their day with breakfast at one of four restaurants, then enjoy the garden, visit the coffee shop, use free WiFi, or play on the tennis courts.
Located in Higashinada, a neighbourhood in Kobe, Kobe Bay Sheraton Hotel & Towers is in the entertainment district and near a train station. Port of Kobe and Arima Onsen are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Osaka Aquarium Kaiyukan and Universal Studios Japan. Looking to enjoy an event or a game? See what's going on at Kyocera Dome Osaka or Hanshin Koshien Stadium. Visit our Kobe travel guide
Consider a stay at Kobe Bay Sheraton Hotel & Towers and take advantage of a nightclub, an indoor mineral hot spring (onsen) and a terrace. For some rest and relaxation, visit the sauna, and indulge in a massage, aromatherapy or a facial. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and French cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
An indoor pool
Free self-parking
Limo/town car service, buffet breakfast (surcharge) and hot springs on-site
2 outdoor tennis courts, an electric car charging station and a gift shop
Room features
All 267 rooms have comforts such as air conditioning, as well as perks such as free WiFi and safes.
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transport
Electric car charging station on site
Height restrictions apply for on-site parking
24-hour return airport shuttle at scheduled times and on request for a surcharge
Limo/town car service
Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 4,427 for adults and JPY 2,530 for children
3 bars/lounges
4 restaurants
A coffee shop/cafe
Restaurants on site
Garden Cafe (Buffet)
Kobe Grill
Matsukaze
Suikyoen
Teppanyaki Kobe Grill
Things to do
2 outdoor tennis courts
24-hour gym
Hot springs
Indoor pool
Nightclub
Playground
Sauna
Tennis lessons
Family friendly
Indoor pool
Laundry facilities
Playground
Soundproofed rooms
Conveniences
24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
7 meeting rooms
Outdoors
Barbecue grill
Garden
Terrace
Vegetable garden
Spa
Aromatherapy
Facials
Hot springs
In-room massages
Manicures/pedicures
Public bath open from 6:00 AM - midnight
Public indoor mineral hot springs (onsen)
Public outdoor mineral hot springs (onsen)
Separate men/women areas in public bath
Thai massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Grab bar in bathtub
Height-adjustable showerhead
Lever door handles
Lift
Low-height electrical sockets in bathroom
Raised toilet seat
Transfer shower
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
1 building
21 floors
Ballroom
Built in 1992
Comprehensive recycling policy
Designated smoking areas
No plastic coffee stirrers
No plastic drinking straws
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Bathtub or shower
Bidet
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Towels provided
Entertainment
Pay films
TV
Food and drink
Free bottled water
Limited room service
Minibar
More
Access via exterior corridors
Air conditioning
Desk
Energy-saving switches in guestrooms
Heating
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 7 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: from approximately JPY 4427 for adults and from JPY 2530 for children
Airport shuttle fee: JPY 2200 per person (one-way)
Airport shuttle fee per child: JPY 1100
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for massage services, spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
Property is also known as
Kobe Bay Sheraton Hotel Towers
Kobe Bay Sheraton Towers
Sheraton Kobe
Kobe Sheraton
Kobe Bay Sheraton Hotel
Kobe Sheraton & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Hotel
Kobe Bay Sheraton Hotel & Towers Hotel Kobe
Frequently asked questions
Does Kobe Bay Sheraton Hotel & Towers have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at Kobe Bay Sheraton Hotel & Towers?
As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Kobe Bay Sheraton Hotel & Towers on 17 Mar 2026 start from HK$993, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Kobe Bay Sheraton Hotel & Towers pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Kobe Bay Sheraton Hotel & Towers?
Self-parking is free at this property.
What time is check-in at Kobe Bay Sheraton Hotel & Towers?
Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.
What time is check-out at Kobe Bay Sheraton Hotel & Towers?
Checkout is at noon.
Does Kobe Bay Sheraton Hotel & Towers provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of JPY 2200 per person applies.
Where is Kobe Bay Sheraton Hotel & Towers located?
Located in Higashinada, this spa hotel is steps from Port of Kobe and 2 mi (3.3 km) from Hakutsuru Sake Brewery Museum. Kobe University and Hyogo Prefectural Museum of Art are also within 6 miles (10 km). Island Center Station is only a 5-minute walk and Island Kitaguchi Station is 9 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Kobe Bay Sheraton Hotel & Towers Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Clean rooms, friendly and English speaking staff. Breakfast buffet included and has a large section of eastern and western food. Sometimes the buffet is crowded. It was really convenient that the airport bus stopped here and the train station is here as well.
The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.