“The flat was amazing, we definitely enjoyed the time we spent INSIDE the apartment. HOWEVER, the hotel management and concierge are COMPLETELY inept and made our entire stay unnecessarily frustrating. We received zero communication regarding what amenities were available to us, and only received answers to questions if using WhatsApp. Even then, responses would come hours later (even up to 24 hrs) and the responses were borderline rude. They did, however, make it very clear that we were NOT……
“The flat was amazing, we definitely enjoyed the time we spent INSIDE the apartment. HOWEVER, the hotel management and concierge are COMPLETELY inept and made our entire stay unnecessarily frustrating. We received zero communication regarding what amenities were available to us, and only received answers to questions if using WhatsApp. Even then, responses would come hours later (even up to 24 hrs) and the responses were borderline rude. They did, however, make it very clear that we were NOT……
Katherine