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皇后酒店的評價

4 out of 5
皇后酒店
City Square, Leeds, England

評價

9.2

卓越

10 分評分，優異；1204 則評價中有 823 則" "
8 分評分，不錯；1204 則評價中有 264 則" "
6 分評分，一般；1204 則評價中有 61 則" "
4 分評分，欠佳；1204 則評價中有 35 則" "
2 分評分，很差；1204 則評價中有 21 則" "

9.2/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Wai Woon Helen

讚好：整潔度、職員與服務、設施服務和住宿狀況
All are ok
於 2023 年 1 月住了 1 晚
Dean Sygrove 於 2023年2月8日的回應
Dear HelenWhat a score, next time lets make it a 5/5.Kind RegardsDean

10/10 優異

Shui Hing Connie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整體A，服務一流，環境舒適，整潔待改進
提早了到酒店(12:00)，問前台可否check in ，前台服務員幫忙問一下，回覆可以，令我們可以早些放下行李箱，輕輕鬆鬆外出逛逛！👍 住了2晚，而美中不足，是第二天不知為何沒有room serving ，幸好房內用品（廁紙）都可以支持多一晚！
於 2022 年 12 月住了 2 晚
Dean Sygrove 於 2023年1月1日的回應
Dear Shui Hing ConnieThankyou for a great score!All feedback is listened to and learned from thankyou!

10/10 優異

OLGA

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
位置在市中心, 火車站隔離, 非常好 MINI BAR, 早餐也很好
於 2022 年 11 月住了 1 晚
Dean Sygrove 於 2022年11月24日的回應
Good Morning Wow we can ask no more than a 5 star review!We look forward to doing it all again in the near future.Dean

10/10 優異

MAN KIT

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 1 晚

8/10 不錯

MAN KIT

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 2 晚

8/10 不錯

YU HUI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很讚的早餐
於 2021 年 10 月住了 1 晚

8/10 不錯

David (Shepperton)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very posh The silly bright lights in the lifts - heaven only knows which idiot decided they'd suit a smart hotel like this!!
於 2024 年 4 月住了 1 晚
Dean sygrove 於 2024年4月24日的回應
WowIts a 10/10!Lets do it all again soon!Dean

10/10 優異

THeresa (Goxhill)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed to go to Arena and easy to walk back..fab location to stay
於 2024 年 4 月住了 1 晚
Dean sygrove 於 2024年4月24日的回應
Great review!Lets do it all again soon!Dean

10/10 優異

Gillian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent break. Thoroughly enjoyed all aspects
於 2024 年 4 月住了 4 晚
Dean sygrove 於 2024年4月24日的回應
WowIts a 5 from 5!Lets do it al again soon!Dean

10/10 優異

Catherine (Ongar)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
This was my first return visit to the Queens after a poor experience last year, when I decided to stay elsewhere when in the city. Happy to report that previous standards of cleanliness appear to have been regained and the condition of the rooms now reflects the warm welcome always given by the great reception team. What a relief.
於 2024 年 4 月住了 1 晚
Dean sygrove 於 2024年4月24日的回應
HI CathrineI am thrilled you could see a difference.Lets do it all again soon!Dean

10/10 優異

Rob

Lovely hotel
於 2024 年 4 月住了 1 晚
Director of Operations 於 2024年4月15日的回應
Thank you for the perfect rating Rob! We can't wait to welcome you back to The Queens again soon!

10/10 優異

Hayley

讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
Director of Operations 於 2024年4月15日的回應
Wow! A perfect 10! Thank you Hayley! Please come and see us again soon!

8/10 不錯

David

讚好：職員與服務和住宿狀況
Close to rail station, but hard to find. A pre-assigned room is inconsiderate. Good bar. Classy hotel. Abandoned meal in dining room because of music. Room was not made up one day.
於 2024 年 4 月住了 5 晚
Director of Operations 於 2024年4月14日的回應
Thank you for the good score and your feedback David. As you were with us for several days we pre-assigned a room to better prepare for you, however as you arrived before check-int time we changed it so that you did not have to wait. We look forward to welcoming you back again soon!

10/10 優異

Rebecca

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Director of Operations 於 2024年4月14日的回應
Thank you for the perfect score Rebecca! We can't wait to welcome you back again soon!

10/10 優異

Martin (Nepean)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Classic heritage hotel from the 1930’s right beside the train station. Very nice sized rooms, updated bathrooms, quality bed and bedding. We would definitely stay again.
於 2024 年 4 月住了 2 晚
Director of Operations 於 2024年4月11日的回應
Wow! A perfect rating! Thank you Martin! Please come and see us again soon!

10/10 優異

Paddy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful building and great staff, all professional but friendly. The amazing Beth on reception was a star - nothing too much trouble
於 2024 年 4 月住了 2 晚
Director of Operations 於 2024年4月9日的回應
Thank you for the amazing feedback Paddy, particularly your comments about Beth and the rest of the team. We all look forward to welcoming you back to The Queens!

10/10 優異

sarah

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful food, lovely staff and comfy beds!
於 2024 年 3 月住了 1 晚
Director of Operations 於 2024年4月1日的回應
Thank you for the perfect rating and great feedback Sarah! Please come and see us again soon!

10/10 優異

Lucy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed here for one night, couldn’t fault it
於 2024 年 3 月住了 1 晚
Director of Operations 於 2024年4月1日的回應
Thank you for the perfect rating Lucy! We can't wait to welcome you back to The Queens!

4/10 欠佳

Sinetta (Derby)

讚好：職員與服務
不滿：整潔度和住宿狀況
-
於 2024 年 3 月住了 2 晚
Director of Operations 於 2024年4月1日的回應
Thank you for taking the time to rate your experience. We are sorry that you don't seem to have enjoyed your time with us. We hope that you highlighted any issues while you were with us so that we could resolve them.

8/10 不錯

Jayne

商務旅客
讚好：設施服務
The bathrooms I’m was very dusty in top of toilet. Not been cleaned in days. Same as near sink. Toilet roll holder placed in a very odd place if you are small. Clean bedding and nice meal but restaurant staff not that attentive.
於 2024 年 3 月住了 1 晚
Director of Operations 於 2024年3月29日的回應
Thank you for your review and feedback Jayne. It's disappointing to read that you found dust in the room and that you found the restaurant staff not to be attentive. WE will pass your comments on to eh respective departments for further follow up. We hope to welcome you back again soon.

10/10 優異

Jon

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The man on the check in desk could not have been happier or more helpful! Great customer service, beautiful rooms, so convenient for bars/restaurants/shopping/Leeds Arena. Wouldn’t hesitate to recommend and hope to return!
於 2024 年 3 月住了 1 晚
Director of Operations 於 2024年3月27日的回應
Thank you for the great rating and feedback Jon! We can't wait to welcome you back to The Queens!

6/10 一般

David (London)

親子同遊
讚好：整潔度
Very convenient location right next to the train station and as others have mentioned, the lobby, bar and restaurant area are very nicely presented. However, the layout of our "family" room was very odd - two huge beds right next to each other seems an odd configuration? Aside from the fact that the room wasn't big enough to accommodate two beds of this size, I don't particularly want my kids sleeping right on top of me! Another minor irritation was that housekeeping repeatedly left only two towels for us. But, more disappointing was the bar service. With small kids, we tend to book hotels on the basis of them having decent bars/restaurants as we obviously can't venture out once the kids are asleep. We stayed three nights and on two of those nights, quite a few options on the drinks menu (no draught beer and several wines) were not available. On one occasion when we ordered cocktails, the bar staff seemed unsure of how to make them (and the resulting drinks were not very good). So very much a case of style over substance. One other minor point: I don't think it would be asking too much to have some nuts (or something similar) available at the bar. It's a bit unreasonable to expect people to order from the dinner menu if they just want a little snack to go with their drinks. We did order some appetisers from the menu on our first night and they were nothing to write home about, so we weren't terribly keen on doing the same on subsequent nights.
於 2024 年 3 月住了 3 晚
Director of Operations 於 2024年3月27日的回應
Thank you for your review and feedback David. We are sorry to hear that you faced some issues with your stay. Pictures of all our rooms are displayed on our website so that guests can view them before booking. We have connecting rooms available in the hotel which you may prefer for the future. We will pass on your feedback about the bar and food to Grand Pacific We hope to welcome you back again.

10/10 優異

Jonathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff at The Queens Hotel were friendly and we received great service. The hotel is in the centre of Leeds close to shops, restaurants and museums all of which were within walking distance. Our king bed was very comfortable and although you are in the heart of a city, we did not notice lots of outside noise. Being near Leeds Station means you can get out to York, the Yorkshire Dales and further afield easily.
於 2024 年 3 月住了 3 晚
Director of Operations 於 2024年3月27日的回應
What a wonderful and comprehensive review Jonathan, thank you! We are thrilled to bits that you enjoyed your time with us and can't wait to welcome you back again soon!

10/10 優異

Russell

讚好：整潔度、職員與服務、設施服務和住宿狀況
Superb breakfast and walked straight in via the train station so ideal after a couple of train stops to get direct to our room. Lovely sized room with all mod cons
於 2024 年 3 月住了 1 晚
Director of Operations 於 2024年3月27日的回應
Thank you for the great rating and feedback Russell! We can't wait to welcome you back to The Queens!

10/10 優異

Darren

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel
於 2024 年 3 月住了 1 晚
Director of Operations 於 2024年3月27日的回應
Thank you for the perfect rating Darren! Please come and see us again soon!

10/10 優異

Andrea

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely Hotel next to train station. Very comfortable room and bed . Stylish bar & restaurant area. Super friendly staff. Will definitely stay again !
於 2024 年 3 月住了 1 晚
Director of Operations 於 2024年3月20日的回應
Thank you for the great rating and feedback Andrea! We can't wait to welcome you back to The Queens!

10/10 優異

Lorna

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Director of Operations 於 2024年3月20日的回應
Wow! A Perfect score Lorna! Thank you! We can't wait to welcome you back again soon!

10/10 優異

Brian

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Director of Operations 於 2024年3月21日的回應
Thank you for the perfect rating Brian! Please come and see us again soon!

2/10 很差

Claire

於 2024 年 3 月住了 1 晚
Director of Operations 於 2024年4月4日的回應
We are sorry to see that you did not enjoy your stay with us. We hope that you raised any concerns while you were with us and that we were able to resolve them. We hope to welcome you back again soon.

10/10 優異

Victoria (Gainsborough)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel, smells gorgeous when you enter through the front entrance and rooms high standard. Male receptionist was extremely welcoming.
於 2024 年 3 月住了 1 晚
Director of Operations 於 2024年3月12日的回應
Thank you for the perfect rating and feedback Victoria! Please come and see us again soon!

10/10 優異

Robyn

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, middle of city center. Not easy parking.
於 2024 年 2 月住了 5 晚
Director of Operations 於 2024年3月12日的回應
Thank you for the perfect rating Robyn! We can't wait to welcome you back to The Queens again soon!

10/10 優異

Jackie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Definitely recommend, rooms clean and super helpful staff.
於 2024 年 3 月住了 1 晚
Director of Operations 於 2024年3月6日的回應
Thank you for the perfect rating and great feedback Jackie! Please come and see us again soon!

10/10 優異

John

讚好：職員與服務、設施服務和住宿狀況
Excellent as always . Great , friendly staff , good rooms and restaurants and bar
於 2024 年 2 月住了 1 晚
Director of Operations 於 2024年2月28日的回應
Thank you for the perfect rating and feedback John! We can't wait to welcome you back to The Queens again soon!

10/10 優異

Helen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely art deco hotel grandeur. Excellent staff.
於 2024 年 2 月住了 1 晚
Director of Operations 於 2024年2月24日的回應
Thank you for the perfect rating Helen! We can't wait to welcome you back to The Queens again soon!

10/10 優異

Rune

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Veldig fin opplevelse 🙏🙏
於 2024 年 2 月住了 3 晚
Director of Operations 於 2024年2月23日的回應
Thank you for the perfect rating Rune! Please come and see us again soon!

8/10 不錯

Neil

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Director of Operations 於 2024年2月23日的回應
Thank you for the good rating Neil! Please come and see us again soon!

10/10 優異

Mel (Barnsley)

伴侶同遊
Beautiful
於 2024 年 2 月住了 1 晚
Director of Operations 於 2024年2月23日的回應
Thank you for the perfect rating Mel! Please come and see us again soon!

10/10 優異

Kathleen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked the foyer and the friendly staff. I also liked how quiet it was in and around our room. I didn't like having only one mirror in the room which was in the bathroom.
於 2024 年 2 月住了 3 晚
Dean sygrove 於 2024年2月16日的回應
Wow KathleenA 5 from 5 is great!We do have things to work on and we will.Kind RegardsDean

10/10 優異

Graham

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice breakfast , staff very helpfull
於 2024 年 2 月住了 1 晚
Dean sygrove 於 2024年2月16日的回應
HI GrahamA 5/5 is fantastic!Lets do it all again soon!Kind RegardsDean

10/10 優異

amanda

家人同遊, 伴侶同遊
讚好：職員與服務和住宿狀況
All very good except parking and Access Very difficult to access by car. Lots of long term roadworks and difficult to navigate one way systems, bus lanes and restricted access roads. Had to park in a lay-by and walk to drop cases off and same to collect them. Shame.
於 2024 年 2 月住了 1 晚
Dean sygrove 於 2024年2月16日的回應
Hi AmandaGreat score despite the issues with the arrival experience.We have worked hard with Leeds City Council to reduce the impact on our valued guests.Kind RegardsDean

10/10 優異

Catherine

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 2 月住了 1 晚
Dean sygrove 於 2024年2月16日的回應
HI CatherineWhat a score!We cannot thankyou enough!Kind RegardsDean

10/10 優異

Sal

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Dean sygrove 於 2024年2月16日的回應
Hi Sal Great review!The team will be chuffed!Kind RegardsDean

8/10 不錯

Joe

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Dean sygrove 於 2024年2月16日的回應
HI JoeThat's a great score but we will do better.Kind RegardsDean

4/10 欠佳

Jonathan

伴侶同遊
不滿：整潔度
Unfortunately we paid extra for a room at the front of the hotel , the room looked grubby and the shower was blocked and flooded the bathroom, we reported this too reception and was too we’d have new towels and the shower would be fixed. But nothing happened so next morning no shower no towels , not much to ask for a £130 a night room.
於 2024 年 2 月住了 1 晚
Dean sygrove 於 2024年2月16日的回應
Hi JonathanI know our team have looked into the issue.The resolution is on its way!Kind RegardsDean

8/10 不錯

Sue

讚好：住宿狀況
Lovely helpful hotel
於 2024 年 2 月住了 1 晚
Dean sygrove 於 2024年2月16日的回應
Hi SueGreat review and great score!We have things to work on and we will.Kind RegardsDean

10/10 優異

Pauline

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
5 star all round , will be back
於 2024 年 2 月住了 2 晚
Director of Operations 於 2024年2月4日的回應
Thank you for the perfect rating and feedback Pauline! We can't wait to welcome you back to The Queens again soon!

6/10 一般

Jared

家人同遊, 多人同遊
讚好：整潔度和職員與服務
不滿：客房舒適度
Grand old lady of Leeds needs repairs
Some odd drawbacks to such a landmark property. The outer window didn't close, so when the wind blew the room was icy cold. Also, there was no laundry service. That said, the hotel is built into the side of Leeds ststion: super convenient. Foodvin dining room pretty good and the wait staff were excellent. The basement gym was very well equipped.
於 2024 年 1 月住了 5 晚
Director of Operations 於 2024年2月4日的回應
Thank you for your review and feedback Jared. We are glad that overall you enjoyed your stay. Unfortunately as we are a listed building we are unable to do anything to the outer windows, however all rooms have interior secondary glazing. It's a shame that you didn't raise this during your stay as we could have offered you an alternative room or provided a heater for you to be more comfortable. We hope to welcome you back again soon!

10/10 優異

Kate

於 2024 年 2 月住了 1 晚
Director of Operations 於 2024年2月4日的回應
Thank you for the perfect rating Kate! We can't wait to welcome you back to The Queens again soon!

8/10 不錯

Suzanne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location for city break
Great location in centre of Leeds. Staff were very friendly and helpful. We ordered room service on both nights, food was value for money. We paid for breakfast on the first morning which was not worth the £15 each if you wanted a continental breakfast as limited on choice, and what was left of the pastries was dry and uneditable. Overall the hotel served its purpose of being in a great location, the room was nice and comfortable and clean.
於 2024 年 1 月住了 2 晚
Director of Operations 於 2024年1月31日的回應
Thank you for the good rating and feedback Suzanne. We are thrilled that you enjoyed your time with us, particularly our central Leeds location. We look forward to welcoming you back again soon!

8/10 不錯

Mathew March

家人同遊
讚好：整潔度和住宿狀況
Beautiful grand art deco hotel in the heart of Leeds
於 2024 年 1 月住了 1 晚
Director of Operations 於 2024年1月31日的回應
Thank you for the good rating Matthew! Please come and see us again soon!