「The only reason maintenance a 2 • is that we had no hot water but we did get reimbursed for some room service as a gesture of goodwill
So yes overall I would return」
「**Disappointing anniversary stay**
We booked Lanelay Hall over three months in advance for a special anniversary and were looking forward to the luxury boutique experience advertised. We had hoped that booking so far ahead would allow us to be allocated one of the more desirable rooms.
Unfortunately, we were allocated Clock Tower 1, an accessible Deluxe Room. Although the hotel has confirmed this was the Deluxe category we booked, the room itself was very disappointing. It felt clinical rather...
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