“Stunning hotel and resort with friendly unstuffy staff but first class 5 star service. Beautiful garden room of the highest standard - very luxurious without being uncomfortable. Stunning outdoor pool like a lake as well as brilliant indoor facilities and spa. All areas beautifully designed and maintained. Enjoyed fantastic buffet breakfast each morning and dined in Tereiro restaurant for lunch and dinner and the Pau de Lume restaurant. Exceptional value set lunch menu and the highest quality……
“The facility was amazing but we did not get to utilize it much as we toured the island for 3 days. The pizza restaurant was very good, food and staff. Atlantis was good food but staff did not know what a gin martini was and I got a gin and tonic with oranges etc. The staff in the lounge above were not friendly.
Our room 4204 was below a penthouse (private suite) that was noisy, kids running around and furniture moving.
The bar in the main restaurant closed at 6:00 so we were not able to……
“The small gym was empty both times I went, which was great for me. I never saw anyone swimming in the gorgeous pool, possibly because it’s not very hot this time of year. Staff at reception very helpful. Located extremely close to restaurants and shops. Only thing I didn’t like was breakfast. They have 2 coffee machines that maybe fancy drinks which were great, but the food selection wasn’t appetizing. It was on par with a normal hotel continental breakfast.”
“The location and views were amazing, but unfortunately, several aspects of our stay were disappointing.
There was an overwhelming smell of vinegar in the room, and the patio was covered in ants, which really detracted from the experience. We were also shocked to discover that pool towels cost €10. Charging guests extra for something as basic as a pool towel feels unreasonable and left a poor impression.
We can’t comment on the breakfast itself, as we had to check out before 7 a.m. We did,……
“Good location, we walked into town a few times or a short bus/taxi ride. Bus right outside the hotel including the airport bus.
Really good breakfast, some more vegetarian options would be great.
Staff especially reception staff were really helpful.
Didn't like: upgrading to partial sea view was disappointing.”