“We arrived late at night, in the rain, with our children in the car. At first, the welcome was cold. The person at the front desk was not warm, not even an umbrella was offered to help us get the kids inside. After a long trip, small gestures like that matter. To be fair, that same person was nicer later, and the interaction improved.
The room was pleasant overall. The bedding was exceptional, and the hotel is located in a nice area, which helped make the stay enjoyable.
That said, a few……
“We arrived late at night, in the rain, with our children in the car. At first, the welcome was cold. The person at the front desk was not warm, not even an umbrella was offered to help us get the kids inside. After a long trip, small gestures like that matter. To be fair, that same person was nicer later, and the interaction improved.
The room was pleasant overall. The bedding was exceptional, and the hotel is located in a nice area, which helped make the stay enjoyable.
That said, a few……
Juan