Hotels in Mexico

"It was a great place with amazing staff. I will be back. "

"As we arrived to the property we were greeted by the hotel personnel. Right after we walked in to check in, there was a server offering drinks. We found that perfect, as there was a line at check in. Once it was our turn to check in we were told that they were oversold on rooms. That they didn’t have any rooms available until the next day. They offered us to go to a different hotel and extra compensation with that but it was very disappointing. I declined the offer, and the young lady who was helping my group of 8 (adults and children) was able to put us in 2 VIP adults only rooms for the night and then moved us to our permanent rooms. Next day we packed our belonging and got moved to our ocean view rooms. The staff works hard to make sure guests are not unhappy but I think management needs to step up in this kind of situations and apologize to the guests. Leaving everything to the associates it’s not the way to go. The property is in good condition. I loved the shows they had available for the kids. Pool area lis maintained clean. Rooms were cleaned daily. Cleaning staff would leave a cute towel animal on top of the bed. We visited 4 of restaurants in the resort and my favorite was the steak house. The food was delicious. Server Martin and Memo were very attentive. Manager of the steak house was able to accommodate us for dinner on our last night at the resort. Italian concept Venecia was also a favorite. Lunch and Dinner buffets were good. "

"Great stay at the palace pacifico. Only complaint is that the pool water gets very hot. Also, the night life is boring considering it’s adults only. The food was excellent!"

"Amazing "

"Xcaret is simply AMAZING!! It’s a 10 out of 10!! We have already booked for next year to take the family ❤️"

"Clean very helpful "

"Amazing staff and food ! Great stay"

"I love the view, the pool, the staff were helpfull. The riu parties were insane. The only thing I was not thrilled about was the food. We tried to main restaurants and the rest we ate the buffet ones. The steak restaurant was good but the asian one was basic. The buffet lunch and dinner was very basic as well could have been better but overall great place to stay. "

"Hotel is in a great spot, we were able to check in at 3am with no problems, they accommodated a request for a toothbrush which I felt was very kind. There is a very convenient spot to both get picked up by and dropped off by services like Uber, and the layout of the hotel is very nice. Our room was down a comically long hallway but it kinda added to the experience. The bathroom however lacked all forms of ventilation which meant it wasn’t hard to create a lingering odour. The hotel restaurant was very underwhelming and overpriced, they charged me 90 dollars for two appetizers, 2 high balls, and two glass bottles of water (which they brought at the request of “two waters” with no mention of the premium price). Checkout was very smooth as I prepaid and they even held the bags for a few hours at no extra cost as we had some plans before we needed to depart, and their protocol for ensuring our bags security was more robust than expected. "