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"Everything was fabulous"

"We like the swimming pool that we can attend. We enjoy swimming pool and slide while that was snowing outside. We lived in the new part of the hotel, which is a bit far away from most of the facility. But we prefer new part, so that is good for us. The reception staff are very nice to us. Especially while we compare to the man who lead us in when we drive in. He was impatient and he was a bit rude to my partner. I felt like is because I am a lady driver who did not speak in their language. The breakfast is a bit lower than our expectation. We hope that at least the food is warm enough to eat. "

"Very unique check in experience and service and views are great. The only issue I had was the ac in room cannot be calibrated to cool meaning that the room is excessively hot. Even though it’s cold outside it would be good to give guest flexibility to change to aircon to a comfortable temp in the room. (It is an in room control, but the hotel locks out the function and only allows for hot air to be used)…."

"Clean and spacious room. Nice onsen."

"What stood out for me was the onsen and the ryokan room we booked. Loved the touch of traditional and modern."

"Beautiful "

"Super view! "

"Property need to go through some upgrades. Stay at room 346 for 3 nights. Room ceiling has dust and moulds around washing sink. It is also noisy in the middle of the night can hear noise , push/dragging if furniture sound coming from the dining area cause room is directly above it. Bed sheets has holes too , lol. Onsen is nice however the drying/ beauty area has 2 hair dryer not in working condition. May not be worth the $ . "

"Environment is outstanding and front desk staff were very friendly. Well located property with free parking. Offers indoor and outdoor Onsens. Free popsicle sticks, yogurt drink, and Soba at night."