"The staff were so welcoming and the room was wonderful with a view over the river. The onsen also has this view and was so relaxing.
The food is Japanese with no English options so be aware when you are booking. It was beautifully crafted and served."
"Excellent hotel and exceptional staff. The only issue is the hotel is located up hill from town - walkable but dark at night and through bear country. The free hotel shuttle books up fast, and at night it can be difficult to get a taxi back to the hotel."
"A beautiful historic hotel right across from Nikko Park making it easy to visit the shrines and temples. The hotel offers a shuttle from the train station to its property. And the bus stop is a short walk down the hotel road to get to other areas. The staff were very accommodating and helpful. The rooms were large and affordable. I would definitely stay here again."
"We stayed in a Japanese style room, which was beautiful, and unusually spacious compared to other hotel rooms in Japan. The buffet style evening meal and breakfast were both delicious, with a huge range of Japanese and international dishes to choose from. Staff were fluent in English and very welcoming and helpful. The hotel has it's own onsen, which was a lovely experience. A highlight of our holiday."
"This is the hidden gem hotel in kinugawa area that I don't want to advertise to many non-Japanese tourists. I booked the biggest rooms on the top floor with open air bath tubs, and the experience was divine. Because six of us were here, hotel staffs offered private dining room for 6, and hospitality was the most top tier professional experience that I give massive applause to all the staffs. If I revisit Kinugawa, this hotel is my top priority spot."
"The hot spring bath was excellent; however, it was inconvenient that there was no hook to hold the shower head, and it was disappointing that there was an ammonia-like odor in the bathroom. The sleeping spaces other than the main bedroom were not very functional. On the other hand, the kitchen appliances and tableware were all new and in good condition."