"The staff is friendly and helpful. The onsen is its strength. The buffet is up to standard but not outstanding. The facilities could be improved especially the WiFi service."
"The hotel is easy to access as there is a bus stop outside of the hotel. The staff are very polite and helpful. The hotel is located very close to the Chuzenji lake, which is very beautiful. The onsen is really good and the scenery there is awesome. If I am coming back to Nikko next time, I will ..."
"This hotel does show its age but overall the room is clean and well maintained. There's a variety of onsen baths available. I especially like the outdoor ones. Hotel buffet is mediocre. The sashimi pieces I ate (鯛魚) still has bones in them, a first for me in Japan. Grilled food tasted bland."
"no transportation from rail station to hotel, also we book two room in same booking, from photo, there should be one massage chair in room but there is no massage chair in my room but other room have"
