I found the room service food undercooked, pizza still a bit doughy and the squid batter gooey on the inside, the oil tasted old, the room itself was tired, dodgy loo handle, dirty and worn hatches in the ceiling, not enough room on the floor for your suitcase, couple of stains on bedding with a white flannel lodged between the mattress protector and bottom sheet, the housekeeping isnt great. Waited 1 hour for a taxi, james was happy to leave me waiting ouside with no update until i went back in and out. Was told my room was ready by james, only to go up and it wasnt cleaned. i eventually got a different room which had been kind of cleaned. Marias and james's answer to everything is to try to give you free drink tickets, no warm welcome with greeting on arrival by reception but Zyla was approachable and helpful. I didnt have a great stay at this hotel, I would say the best thing about this hotel is Marco Pierre Whites Steakhouse Grill and casino is opposite.