We have always loved High Pointe and enjoyed our stay, but this time was much different. We come here because of the location and how easy it is to get to everything…the pool, the ramp to get to the beach, Crabby Steve’s. My Dad has a horrible time with stairs so this is the perfect location. Shortly after we checked in, the elevator stopped working and we realized we didn’t have Wi-Fi. Contacted Vacasa right away and were told that it would be passed on.
This was the first of many calls placed.
Once we unpacked and went to leave the condo, we opened the envelope with the wristbands that had to be worn but there were only 2. There were 3 of us. So another call was placed and we were told someone would bring the wristbands to us. This did not happen. The next day, we managed the stairs but it was difficult and we headed to the pool. Except the pool was closed. The pool remained closed the entire week we were here. I was told it was a pump that they couldn’t get because of the holiday weekend, then it was on its way. Then it was replaced and they needed to treat the pool, for 2 days it was because they were waiting on an electrician. Being without the pool was a disappointment, but the elevator being out of service all week was unacceptable. Every time I called no one had an answer as to why or even knew if it had been looked at. Needless to say, there were many people upset. Those with small children were very frustrated as the red flags were up much of the week so the ocean wasn’t safe for little ones.
We’ve never had anything but great reviews for High Pointe so I’m really hoping this is a one time incident. I was told at the end of last week that we would be compensated for the pool and elevator being out of service for the week, but so far I haven’t heard back with any information regarding this. If I am compensated, I will update this review.
The property is great, the location is amazing, but spending $6700 for a family of 3 to stay, I expect better customer service.