鳳凰城卵石溪酒店住宿推介

「When didn’t get the room cleaned」

「Very nice newer property. Staff very accomodating, and friendly. We are senior citizens and my only complaint is that the common doors are very heavy and hard to navigate. It definitely wasn't built with seniors in mind. I did not ask for a handicapped room, which i should have done, as the step into the tub is too deep for my husband, with Parkinson's to navigate. But I'd definitely stay here again..」

「Found hair on my towel, ac unit was very loud, didn’t have Kleenex only bath tissue, sheets were very thin and gave me allergies, curtains did not block out sunlight, the surroundings looked unsafe and sketchy.」

「Nice place!」

「Great place to stay, glad I stumbled upon it.」

「The room was really clean. It felt like home.」

「There was no Wi-Fi no TV you had to download your own apps. The vending machines were out of service. The door lock barely worked. I’ll let you in the service was mediocre. Never answered the phone when you call them.」

「前台服务太差」

「The property itself has charm, but a few issues really impacted our stay. Most notably, we found two roaches in our room and they were German cockroaches, not the "palmetto bugs" staff tried to attribute to recent palm tree trimming nearby. To their credit, staff did acknowledge that explanation wasn't really an excuse, but the resolution fell short: we were told housekeeping wouldn't address it until checkout (which was the next day), meaning we had to deal with it for the remainder of our...

「We often stay here and the staff is very professional, Alicia has been the most familiar face to us and she has made the stay that much better every time! Thank you」

「Pool」

「The place was very clean and well taken care of. The location was perfect - close to the freeway, shopping centers, gas stations, coffee shops and restaurants. The room itself was beautiful. The beds were comfortable and the water pressure for the shower was great. Loved that it had a kitchen with a full size refrigerator. Will definitely stay here again.」

「This property is located in the WestGate ENTERTAINMENT District. However, the hotel is trying to maintain a quiet, peaceful ambiance. It is not aligned with the location. While at the pool, security is constantly rounding and asking questions of its guests. My family booked 5 rooms. There were a lot of us. It was disrespectful and annoying to feel as though we were being watched. We had kids with us. Brought snacks to the pool for them. We didn’t know that is prohibited. It was not a great...

「Good breakfast!」

「First time booking with Tru by Hilton and I had a great experience! Friendly staff, clean room and no issues whatsoever! I would highly recommend for everyone to book with Tru!」