This was our 2nd stay at the Banyan tree. We love the location and hotel. Service however is not good unless you complain. The service at the restaurants, especially at the beach restaurant, is lacking and food takes forever to receive. Be sure to pick a package that includes breakfast as it is a fortune otherwise.
Kari
於 2024 年 2 月住了 3 晚
8/10 不錯
Kari
家人同遊
2024年4月21日
讚好:整潔度和設施服務
不滿:職員與服務
We have stayed at this property at least 6 times. The first time in around 2016 was incredible. However, the service and food just keep getting worse. The best food is at the beach. The remainder of the food is extremely over priced with little variety and when it does arrive it is not good. We paid close to $100 for a seafood pasta that was terrible to say the least. The bikes are scarce to find and are not in good or safe condition and the side walks need repair as they make bike riding unsafe. I had an accident on a bike at the hotel, broke my nose and wrist. It took forever to get assistance. The guest relations did then move us to a larger room for the rest of the trip so our adult children could visit with us in comfort so that was helpful. We love the location of this hotel but not sure if we would go back again due to complete lack of service and terrible expensive food.
Kari
於 2024 年 2 月住了 1 晚
8/10 不錯
Marichelle
家人同遊
2024年4月18日
讚好:整潔度、職員與服務和住宿狀況
Relaxing and just beautiful😍
Marichelle
於 2024 年 4 月住了 3 晚
10/10 優異
raney
2024年4月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I have traveled the world and have never received better service. They hotel made our family feel like royalty. An absolutely ncredible experience.
raney
於 2024 年 3 月住了 9 晚
10/10 優異
CALVIN
2024年4月1日
讚好:整潔度、職員與服務和住宿狀況
Very nice
CALVIN
於 2024 年 3 月住了 4 晚
10/10 優異
Ting-Ting (New York)
2024年3月28日
讚好:整潔度、職員與服務和住宿狀況
Ting-Ting
於 2024 年 3 月住了 10 晚
10/10 優異
Adam
伴侶同遊
2024年3月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely the best property I've stayed at. The grounds are unique, beautiful, serene, yet wild with nature. The décor is wonderful, every nook and cranny is tasteful and special. The lobby and all restaurants are gorgeous, outdoor spaces. The entire complex is walkable or bike-able. The beach is quite nice.
Each individual casita is perfect, completely private, and immaculately maintained.
Adam
於 2024 年 3 月住了 5 晚
10/10 優異
Diana
伴侶同遊
2024年3月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Get ready to be the most relaxed you have even been , spa space is tiny and needs to be upgraded in my opinion
Diana
於 2024 年 3 月住了 3 晚
10/10 優異
Anthony
伴侶同遊
2024年3月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We have traveled to Banyan Tree Mayakoba over the last 10 years, the villa style format with private pools is amazing and very private, the spa is probably the best service you may ever experience. I think it could be even better if there were more options for dining, updating some of the villas (as the property is now 15 years old) and while there is a heavy staff presence the focus on service and engagement of requests could be improved. Overall always an amazing experience and if you are looking for private, safe and secluded time with your partner/spouse this is hands-down the best option in Rivera Maya.