Stayed with my family and overall the experience did NOT meet expectations, despite the positive reviews.
The beach is beautiful, and some staff are kind and hardworking. However, the lack of chairs or loungers at both the pool and the beach was extremely disappointing. There were NO spots to sit or relax at any time, which made it difficult to enjoy the resort, specially travelling with kids
Buffet food is repetitive and average. The one à la carte restaurant we tried (Mexican) had very slow service, and the steakhouse had over an hour wait.
Rooms are outdated. Our room balcony was facing the service entrance, which was EXTREMELY loud early in the morning. We changed rooms once due to noise issues.
During the room change, we were told we could store valuables at the front desk, but this was later denied. The front desk supervisor was rude and dismissive, forcing us to carry passports, cash, and a laptop for hours. 11am till check out the new room at 3pm
Drinks are low quality, and one bartender was rude when asked about brand options. I asked how does it work if I want Bacardi and he said I am not a magician I can’t read your mind.
Overall, while some staff were great, the experience did not match expectations. And with absolutely no spots to relax on the beach our stay was very disappointing
