Philadelphia Reading Terminal Market Hotels

"I've staid at Phila's Club Quarters many times because of their warm and helpful staff and super location. I urge the chain to re-open the restaurant/bar at this location. It's a lovely space. "

"Arrived shortly after 5pm for our 4pm check-in, told room wasnt ready and offered downgraded room with $75 dinner voucher. Since I had 7pm dinner reservations and 8pm show tickets, I declined. I chose to wait being told my rooms cleaning would be expedited and given a $20 ticket for the bar. At 630p (an hour and a half after arrival) I went to front desk to ask about possible ETA for my room as well as seeing if they had availability to extend my stay one day. Right away I was told if I extended my stay it wouldnt be complimentary (which wasnt ever asked on my end and I little insulting). Meanwhile, I got to hear 3 other guests check-in and even be offered room UPGRADES like more sq. Footage and a better city view. The person helping me stepped away from the counter and came back almost 20 mins later with a supervisor and refused to help me further. At 720p, I was finally given my room key but not before being treated like less than the other guests. When I got to my room, there was hair in the shower, a moldy straw on the floor by the trash can, and dust on the desk. We called for a cleaner to come back who was very sweet and thorough and very apologetic for our experience. The next morning we were called at 930am and allowed to stay until 2pm instead of 11 for check out.The room overall was nice, but I will never stay at the W again. "

"J"

"Hard to rate when there was an alarm late at night with no clear direction how to proceed- very disruptive. Low end hotel- no great options for food, and not in a great area"

"I always stay at the Kimpton when I’m in Philly and it never disappoints. "

"The staff was exceptional; we arrive early and they managed to check us in a couple hours early. We forgot to bring a toothbrush, and they were kind enough to bring up 2 brushes and toothpaste. They were very responsive via text. The breakfast was hearty and tasty, the seating area was a bit small for the size of the hotel; but, the staff would clear and clean tables as soon as they were vacates. The suite had an apartment sized fridge & microwave, along with dishes and a dish washer."

"Had to ask for clean towels every day because they didn’t clean the room. Never got the complimentary bottle of wine. Service could improve a lot"

"Good stay! Updated since the last time we were there. Like the kitchenette."

"Everything was great"