Sydney Rouse Hill Estate Hotels

"Clean room "

"Great service"

"Normally Quest properties are very consistent but this trip was extremely poor. I and my family arrived at 5pm to check in which went smoothly. We then parked the car and then proceeded to our 2 bedroom apartment. We had a shock when we went in to discover that instead of ordering a Queen and 2 single beds, we received 2 Queen beds. Since we were travelling as a family unit and my son and daughter are both aged 20 and 18 respectively, this was unacceptable. I went back to see the concierge who then proceeded to tell me that he had no note here to say that the room should be in that configuration. I checked my booking through Expedia and showed him that it was indeed ordered that way. He simply stated to me that it was out of his control, housekeeping had gone home and there was nothing he could do. I was flabbergasted. This was completely unprofessional and unacceptable. He just left me hanging. It was the worst example of customer service I have seen in many a day . There was no offer to placate me or make up for it with free parking or any real attempt at any concession. Terrible. My son was forced to sleep on the lounge that night. There was no extra bedding available- not a sheet or a blanket that we could give him. It was a terrible example of when a hotel gets things horribly wrong and arrogance at the front desk to even try and offer a solution. "

"Room was in great condition. Pillows are awesome although the mattress had dips from previous use. The car parking overnight is expensive at $95, however I must say the valet guys are more than helpful, probably the best I have seen. Overall an above average stay. Rooms are very clean."

"We stayed in the heritage room on the 3rd floor. The room and the bathroom were spacious, clean and the bed was comfortable. However, the general look of the room was a little dated. Breakfast buffet was great and the staff at the breakfast were attentive to our needs. Gym was well equipped. The hotel was well-located and not too far from everything. Would definitely stay again. "

"Excellent location. Close to shops and metro. Very clean. Could not be more satisfied. "

"Great location "

"The worst hotel I have ever stayed in. Room has had no maintenance and the bed was like sleeping on the floor. We were due to stay for the weekend but ended up checking out a day earlier and we never got a refund. Other than the location I would avoid at all costs. Mismatched furniture in the room and tiny bathroom. "

"My husband and I have stayed at the View multiple times, possible nearly 20 times. It is it go to placebo to stay whenever we venture into the city. The views at night you will never tire of. The buffet breakfast has a lovely range to choose from, sure to please everyone. Parking is an additional $40/night, which is very reasonable for the city."