Cozumel San Francisco Beach Hotels

"Our AC barely worked, even after staff coming to fix it. Housekeeping was great, food was ok, staff was friendly for the most part. But it is lacking a good area to sit in a bar setting... the main "night time" bar didn't open until 9pm so if you eat an early supper, you have a couple hours with nothing to do, no where to go other than the tanning chairs, Sky Bar (which fills up fast - limited seating) or your room. Staff are pushy for trying to get you to buy their "preferred" packages. Heard from a few people they have let the place go but it was still in decent shape. "

"The resort was nice. Great beach. Nice pools. Scuba shop was good and dive masters were great. Food at the resort wasn’t great other than the specialty restaurants but reservations are limited. A lot of the buffet food was cold when it should be easy to keep it warm. "

"Pros: right on the beach; great outdoor space; comfy bed Cons: communication wasn't that great (we received check-in details about 4 hrs before check-in). We had groceries delivered, which was a really nice service to provide. However, the property manager tried to charge us 3x the amount Ellen told us. Some items were missing and Mario did not provide an itemized receipt. When I communicated my concerns to Ellen, I did not receive a response. "

"Lovely place, well kept, spacious, extremely relaxing and beautiful garden. "

"Check-in was an absolute nightmare. I spent more time at the front desk in the first 24 hours that I did on vacation. It was sad, we had so many issues it’s undescribable. There were so many other people that have issues as well that we shared experiences. "

"We had a great star at this resort! The staff were amazing (shoutout to everyone that works here)! The pool and beach were fantastic, however I do have a major complaint - they need more sand on the beach volleyball court. Multiple people were smacking their knees and toes off of cement as there was the tiniest layer of sand over concrete. It’s been 4 days and my knee is still disgusting and won’t heal and it’s been cleaned and take care of properly. The food was good, but I was disappointed with how the smokehouse restaurant only had Americanized type food. We were excited for a nice steakhouse type (something more authentic, but pub style food) Resort was beautiful. A little confusing to get around at times, but it was a fun challenge at first Rooms are nice, but the bathroom has no fan or windows that open - you can hear everyone doing their business in there and it smells up the whole room. Not having windows that open also caused our stuff to be damp and musty smelling. Beds are comfy "

"Birds galore!! Quiet rural setting. Wonderful stay! Delightful host with adorable pups!Will definitely stay here if I go back to Cozumel!!!"

"We loved our stay at the Diablos Rojos house! The house was amazing, it had everything we needed for a fantastic vacation. The location is perfect! The host was super responsive and helpful. We will definitely be back! "

"Everything was as described. Beautiful house and the team on site is amazing "