Changning hotels in Shanghai

"Room was immaculate and location was incredible. Would absolutely stay here again"

"Huge breakfast buffet. Really spacioys rooms."

"Wonderful breakfast, amazing view spacious an very clean rooms "

"Overall, we did not have any specific negative feedback about the hotel itself. However we were disappointed with the pre-authorisation hold that was actually charged after we checked out despite us having pre-paid for the hotel. It's been close to a month and we still have not received the refunded amount. At check-in, we were informed that the RMB 2,000 deposit (USD300) was a temporary pre-authorization hold (not charge) for incidentals that would be released upon checkout. However, despite having prepaid for our rooms in full, this amount was actually charged to our card the day after we had already checked out. Furthermore, our check-in process took over an hour because the hotel was unable to retrieve our full reservation; staff could only locate two rooms despite our booking for three. This caused significant anxiety for my family and led to a substantial delay for a tour we had booked. This experience has been very frustrating and below the standards expected of a 5-star hotel!"

"Good location "

"The aircon was locked on heating making for an uncomfortable first two nights at 25.5 °C. Fortunately concierge sent someone to switch it to cooling mode for me. While a little dated, the room size was excellent as was the sauna."

"Amazing stay at an amazing hotel, wity top notched service in a nice and quiet part of Pudong over looking the Bund. "

"The spa is very relaxing. Kids loved spa, they enjoyed watching TV and having spa at the same time. Location is excellent and is close to everything. The garden is also excellent. They provided wonton and drink everyday and delivered to door which saved us lots of chaos. We had a lovely time in the hotel"

"Great staff, location and support The hotel is newly renovated and we love it Would definitely return "