"Our room was spectacular. Celebrating my wife’s birthday and the Hyatt made it extra special. Our room was well appointed with space to work while my wife relaxed."
Holiday Inn Express New York City Times Square by IHG
8/10 Good
"All the crew members were amazingly helpful, so the customer experience was actually pretty good. However, I would have expected cleaner rooms, specially the rug from my room looked like no one has cleaned for years. So that provided a very bad impression. For the rest, I would say it’s all ok considering it’s an express hotel."
"The lifts are atrocious - the staff were surly - the resort tax was a ripoff (and we had to queue for an hour to redeem it).
We won’t be going again - and advise that you don’t either!"
"Amazing view of the city, strategically located right by Times Square and on Broadway. Plenty of bars and restaurants within walking distance. The only downside was waiting for an elevator especially during a convention."