Southwest hotels in Grand Rapids

"Tried to check in 5 minutes before the check in time of 3:00p.m. and was told I would be charged $25 if I checked in early. The rooms while nice are extremely small but again, they are very nice. The room above us seemed to be having a raging dance party at around 4:30a.m. till about 6a.m. which was great as it sounded like a herd of elephants running back and forth"

"Best hotel breakfast I’ve had by far compared to any other hotel in Grand Rapids and I’ve stayed in pretty much all brands "

"Front desk staff was excellent Fantastic hot breakfast buffet"

"The hotel was under construction. There was no carpet there was no restroom downstairs. That is pathetic considering what I paid for this room. I should’ve been notified that this hotel was under construction when I made the reservation then I could’ve chosen a hotel that wasn’t in such poor shape Why any hotel would choose to do construction in the springtime when people are actually traveling to Michigan rather than in the dead of winter when nobody’s traveling, I don’t know And why they wouldn’t list on their site that they would be construction again I don’t know. I didn’t pay less because of it. I paid the premium rates for that room. There was no restaurants open. There was nothing. "

"The only positive part of the stay was the front desk attendant. She was pleasant and the process was smooth. The property was appalling. Old dirty water under and around the shampoo bottle. A previous guests sock was just lying on the floor. The room had a foul old dirty smell. The pool area had a large puddle of standing rusty water. The pool was cold murky water with some weird brown and black unknown floating things in it. There were more issues but I definitely wouldn’t recommend this place to anyone. "

"No flexibility. Check-in at 4pm despite having an empty parking lot. Claimed to be short staffed"

"Very nice hotel with wonderful facilities, clean room, and very friendly and helpful staff."

"Food was great for breakfast. Balcony was a disarray and the metal was broken on the side. Room was clean. Service was great. "

"The rooms were nice and clean. Bed and linens were great. Slept well."