New York The Gates Hotels

"good hotel with Breakfast"

"We really enjoyed our stay at the Lucerne and had a lovely breakfast at Nice Matin. It was convenient to the subway line and to everything we wanted to see during our stay in New York."

"Clean room, very polite staff"

"Clean room Quiet Clean bathroom with toiletries Luggage storage"

"I stayed here for two nights and had a mixed experience. First, I want to give a shout-out to the front desk staff—they were incredibly friendly and welcoming. The property is also in a perfect location, within easy walking distance of everything you need. As for the accommodations, the room looked a bit rundown and the bathroom was dated, though both were clean. However, the AC was quite loud, which made it hard to sleep at night. Additionally, the water pressure and temperature in the shower were inconsistent. Overall: It’s an okay place to sleep for a couple of nights if you prioritize location and service over modern amenities."

"AWFUL experience overall. We arrived for check-in at midnight and the reception staff was extremely hostile. Any basic information had to be dragged out through questions, and the overall attitude felt very unwelcoming. One very important detail: the hotel charges $8 for every Amazon package received, which is NOT mentioned anywhere in their description. On top of that, the package pickup process is TERRIBLE — you have to wait in the same huge check-in line just to collect packages you already paid for at "available hours". We had 24 packages and ended up paying an ABSURD amount. It honestly felt exploitative and wasted hours of our trip, adding the stress on our moods. Some packages were marked as received but were lost somewhere in the hotel, so more waiting time and stress. What made this EVEN WORSE was how outdated and manual their processes were — staff were literally handling package tracking with paper and pencil by hand, which explains the disorganization. The bathroom had no ventilation/extractor fan, the room was cold, and there was no heating available. So discusting. I’ve traveled to NYC 4 times before and stayed in other hotels that were better, more professional and better priced. This hotel seemed to charge extra for absolutely everything while offering a much worse experience overall. Shoutout to the only truly helpful person we encountered there: Pablo from engineering, who kindly provided us with a portable heater. You suck, as a team and as a hotel."

"My room had problems with the ventilation and I could not sleep. I was upgraded to a wonderful room for which I was very grateful and very much enjoyed. Thanks to the hotel staff who solved the problem in the most hospitable manner."

"Handy location"

"Initial impression was lovely, well situated hotel. However upon entering the room, there were 2 fridges, one of which was broken and just left in middle of beds; the desk chair was also broken; very few towels for 2 people and closet mirror was filthy with finger prints all over as well as loads of surface dust. Highlighted to reception; more towels put in room plus new chair but original chair and fridge NOT removed. Also found spelling bee ticket from 3 weeks ago and other litter between chair when packing to check out. Am still awaiting response from hotel manager."