New York The Gates Hotels

"Excellent location. Check in was easy and the room was cleaned every day. You really don’t get that anymore. The only complaint is housekeeping woke us up day of checkout at 8am trying to get into our room while we were sleeping. "

"No fridge, coffee maker."

"You pay what you deserve "

"Great place to stay"

"The staff was excellent! Jahaida and Latoya made the stay extraordinary! The hotel’s location for seeing plays couldn’t be better- literally within 100s of feet to almost all of the Broadway plays. "

"The room was very nice and the staff was overall lovely. The heat in the room did not work properly and my room temp was between 58-78 degrees with setting the thermostat at 70. Plus the heat rattled when one keeping me awake. There is a mini fridge but no microwave to reheat food. No coffee or tea service available in the room. Also, the pool is not easily accessible. "

"Perfect location! Close enough to time square yet far enough not to be noisy and over crowded. We didn’t have a shower curtain in our room and didn’t notice until midnight. The staff moved us to a suite for the inconvenience and turned our average stay into a phenomenal experience. Great customer service goes a very long way! This will be my hotel of choice going forward while in New York! "

"The hotel is in the center of what might be the liveliest neighborhood in the U.S. - the Upper West Side of NYC."

"We were in NYC for an overnight visit. The room was clean, quiet and the bed was comfortable. We know the neighborhood well as we used to live there. "