London The Vaults Hotels

"More knowledgeable front desk regarding VIP perks etc."

"Great location with easy access around the city. Excellent staff, lovely room "

"Clean and comfortable room. Staff were helpful and welcoming. "

"A beautiful hotel. Our room was huge and comfortable. The pillows are very dense but honestly my neck felt great every morning. We lived the luxurious robes and huge bath sheets. Dining was delicious. Location is good. Near trafalgar and embankment. We had a problem with the bathroom plumbing that didn’t seem to concern anyone - while it wasn’t critical it was annoying this the reason for four stars vs five "

"Amazing hotel "

"Clean room, great view of Tower Bridge!"

"Fantastic hotel. Loved our stay from start to finish. Lovely room with great amenities. Recommend the 12th Knot for a night cap and breakfast in bed was outstanding. "

"The room was nice, large and quiet. But there was no safe, and the bed was a standard double with a soft squeaky old mattress. Disappointing."

"This listing is incomplete. Right off the bat, they wanted £40 to check-in early. Rather than give available rooms to folks first come first served like other hotels, they wanted more money. The cocoon concept seemed pretty cool, except the room we got… - has no windows - is split in two vertically so you have to crawl around like you’re camping (hit my head twice) and the ladder is in the way of the bottom one - there is nowhere to put stuff except in the crawl spaces in front of the bed and one “platform” for one suitcase (no nightstand, no counter space in the bathroom, no closet, no hangers, no desk) had to use the toilet and the top of the garbage can - there is nowhere to sit except the bed, and the toilet - nothing in the room (no coffee, no iron, no hair dryer, no TV, no cups, no ice bucket, nada) - no front desk (though it says so on the amenities) only a row of iPads for self check-in and a few people loitering around - no phone to call the non-existent front desk to ask if they have any of the items above - lots of outlets for charging, yet none in the bathroom for hair drying (brought our own)(maybe it’s UK code) - not see through but translucent bathroom divider (I left the room while my daughter showered) - can’t turn the AC down below 19 degrees but room never got below 23 - then, to top it all off, they wanted £45 to out the bags in storage at checkout - same price as a few other “normal”/“real” hotels, not including early check-in fees and fee"