Torquay Torquay Museum Hotels

"This is a lovely hotel. The room was clean and nicely decorated. Fresh laundered white bedding and towels. Very good breakfast and we had one evening meal which was also very good. Pleasant, friendly and helpful staff. Communal areas very impressive. Easy pleasant walk along the promenade into the centre of Torquay or by the 12 bus which stops outside the hotel."

"Stunning hotel and service"

"Hotel has a very nice interior but dated in parts. External is solid concrete and outside areas need a bit of updating. They advertise their external pool but looks like it has been out of action for a very long time. Staff were excellent, breakfast was very good."

"It's my favourite hotel in Torquay. Rooms are spotlessly clean, the bar area is very nice and the complementary breakfast is really high-quality."

"A lovely hotel, some lovely staff but a couple seemed to not be having their best day on our arrival, nice spa, great location. Food was not brilliant, no teaspoon on the tray in the room, mirror not well cleaned and torn net curtains. Housekeeping did make up our room but it looked a bit like my 17 year old son had a go at it. This isn't a bad review as it's a hotel that could be a few very small changes from being perfect. Good central location yet quiet enough to have the windows open at nighttime. Two members of staff shone: Ade in the restaurant and Sam on reception, really friendly."

"I’ve stayed at this hotel previously and had a positive experience, which makes this visit particularly disappointing. One of the main reasons for booking was the advertised use of the pool. However, on arrival we were informed there is a £10 per person charge to use the facilities. This was not made clear at the point of booking. Had this been clearly stated, we may have considered alternative options. When raising this at reception, the response we received was unexpectedly poor. Rather than acknowledging the concern, the receptionist was defensive and dismissive, stating it was “our problem” and that we should take it up with Hotels.com. She also mentioned they only advertise through Expedia, despite the fact we had booked through Hotels.com. What was most disappointing was not just the additional charge, but the tone and lack of customer care. There was no attempt to understand our position, no apology, and no effort to resolve the situation. The interaction felt cold and unhelpful, which significantly impacted our impression of the hotel."

"An okay hotel for a short stay in a very good location, close to the harbour and shops/pubs."

"The hotel was ok for the price i paid"

"Beautiful place to stay run by lovely people who were so helpful and friendly. My room was big, with coffee/tea making facilities and a mini-fridge. There was a desk plus a couple of armchairs, and then the king size bed. That was really comfortable with lovely bedding. The balcony was great, with views over Torwood Gardens and down to the harbour. There are four parking spaces out the back, which are very tight, so only good for small cars. It was great to have free parking for my stay, though, so I really appreciated it. The location is superb, as you're just a short walk down to the harbour and town. All in all a wonderful stay, thank you so much!"