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Naay Zama

Property class: 4

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Close to Xel-Há Park, Naay Zama provides a terrace, a garden and laundry facilities. Treat yourself to spa services, such as a body treatment, a facial or a deep-tissue massage. Free in-room WiFi and a restaurant are available to all guests.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Hot Tub, Garden View

Premium bedding, down duvets, in-room safe, free WiFi

Deluxe Room, Hot Tub, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Elite Room, Garden View

Terrace/patio

Elite Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Grand Room, Kitchen, Garden View

Premium bedding, down duvets, in-room safe, free WiFi

Grand Room, Kitchen, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi
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About the area

Located in Tulum, Naay Zama is in a national park. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Soliman Bay and Akumal Beach. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Discover the area's water adventures with snorkelling and swimming nearby, or enjoy the great outdoors with cave exploring and ecotours. Visit our Tulum travel guide
Map
Parque Dos Ojos, Tulum, QROO, 77774

Getting around

  • Tulum Intl. Airport (TQO)
    58 min drive

Restaurants

  • Bahia Principe Grand Coba
    7 min drive
  • Restaurant Kukulkan
    8 min drive
  • Restaurante Yucatan
    8 min drive
  • The Truck
    9 min drive
  • Cozumel Restaurant
    8 min drive

About this property

Naay Zama

  • Upscale hotel near Xel-Há Park
  • At Naay Zama, you can look forward to a terrace, a garden and laundry facilities. Treat yourself to spa services, such as a body treatment, a facial or a deep-tissue massage. Free in-room WiFi and a restaurant are available to all guests.
  • You'll also find perks such as:
    • An outdoor pool
    • Free self-parking
    • Cooked-to-order breakfast (surcharge), free bike hire and tour/ticket information
    • Beach umbrellas, outdoor furniture and beach towels
  • Room features
  • All rooms are individually furnished, and feature comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with shampoo
    • Balconies or patios, wardrobes/cupboards and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 13 to 28 per person
  • A restaurant
  • Private picnics

Things to do

  • Free bicycle rentals
  • Outdoor pool

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • Outdoor furniture
  • Terrace

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% organic food
  • Designated smoking areas
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of USD 20 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 13.00 to 28.00 per person
  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property

Frequently asked questions

Does Naay Zama have a pool?

Yes, this property has an outdoor pool.

Is Naay Zama pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Naay Zama?

Self-parking is free at this property.

What time is check-in at Naay Zama?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Naay Zama?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Naay Zama located?

Situated in a national park, this hotel is within 1 mi (2 km) of Xcacel Beach and Xel-Há Park. Xcacelito Beach and Xcacel-Xcacelito Sanctuary are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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