“I booked at this property but unfortunately could not stay, so my rating is for my pre arrival experience. My friend had a serious medical emergency which required surgery the day before we were supposed to drive up and stay. The hotel refused to cancel with a refund or move my reservation to a later day because they “couldn’t sell the room”. Where’s the empathy…? Very disappointing.”
“I booked at this property but unfortunately could not stay, so my rating is for my pre arrival experience. My friend had a serious medical emergency which required surgery the day before we were supposed to drive up and stay. The hotel refused to cancel with a refund or move my reservation to a later day because they “couldn’t sell the room”. Where’s the empathy…? Very disappointing.”
Tyler