「The room met expectations good bed, good pillows, restful sleep. The connection to terminal five is extremely convenient. The restaurant has reasonably good food, but the service was completely overwhelmed by an unfortunate swarm of passengers thrown off of a canceled flight.」
「For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor.
Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training...」