俄亥俄西北部 2 星级酒店, HK$371 起

“We got to the hotel a few minutes past check-in which was 3pm. I reserved two rooms and when we go to the rooms one of the rooms is not ready the other was being cleaned. I go back down they give me a new room. I go up and that new room is trashed and not cleaned. So we had to wait for the room to be cleaned which took about 45 minutes. Other than the very nice and accommodating receptionist the staff was rude. Then one of the bathroom LIGHTS was leaking water and the shower ceiling was caved……

“Very nice place to stay all around. We will definitely select your hotel for future visits!”

“有大楼内部的房间也有外面的房间，外面的房间类似汽车旅馆，感觉私密性不是很好”

“很一般”

“So they have a continental breakfast and they have a pool they have a sauna in the pool area with a hot tub it's just the property is very dated and falling apart and you can see that they're trying to fix it up but it's not there yet so seem to be somewhat clean just everything's wore out so what stuff will really helpful and really nice and overall it wasn't a bad place to stay”

“The room was fine. My poor rating is the result of my interaction with the staff when checking in. I lost my temper, swore and walked about ten yards away, at which point I was told that the place employed security and I could be removed from the property. I was not threatening, and there was no recognition on the part of the staff that the hotel’s stance was unreasonable. I later saw online that the same issue has happened many times over the years, and that means that IHG can’t bring itself to……