Minturn 3 Stars Hotels

"I booked a 1bedroom suite with king and pullout sofa bed for myself and 30 year old daughter. Check in is stated at 3pm. The room was not ready until 415pm. The 'king' bed was smaller than my king at home - I am not sure why - and it had body impressions which made it uncomfortable. The pull out sofa was worn out - the mattress totally useless. There were no linens for the pull out, we had to call for them. The shower faucet leaked - with regular 'drops' falling on the stainless steel drain. The noise kept me up. I could hear it even after closing the inner bathroom door. Toilet paper holder was broken. There was no lower door threshold - there was a 2" gap at the bottom. We could hear every time the elevator arrived on our floor. Room 315. I paid $470 for one night, including the mandatory parking fee. This was excessive, especially when I heard the front desk quoting others checking in rates in the mid $100's. The breakfast was okay. I won't be returning."

"The front desk staff disappeared after 11pm and no one would answer their phone. We needed assistance but no one could assist. I saw two other people trying to check in who couldn't because no one was there to check them in."