「AVOID THIS HOTEL
One of the towels provided had a brown stain that was extremely ugly (doubt it may be undesirable marks, with a bad smell). What's worse is that I discovered it after shower when I was using it. This was unacceptable, especially for an esteemed vacation house like this.
When I reported the issue to the front desk during check out, I received no apology and was told that no compensation could be offered because the booking was made through a third party (on Expedia), and the...
「We had a wonderful stay. The location was excellent, the property was clean and comfortable, and the staff was friendly and welcoming. It was a great home base for our visit, and we appreciated the relaxed atmosphere. We would definitely stay here again and recommend it to anyone visiting the area.」
「Office staff were amazing!! Unfortunately the hot tub and club room were closed for our stay which we weren't informed. Pool and beach were wonderful though and we loved how close it was to both the beach and ptown. Overall this was a great family vacation and the kids all had a blast and the room was in a perfect location but the room itself needs updates such as a better pullout couch and is a bit dated but we spent the majority outside so that's what counts!!」
「The front desk staff except for on 1 person that checked us out- leaving yesterday were super disinterested. I tripped 3 times on a rock inside the office area-maybe as a prop for door. No one said anything or maybe even moved the rock? The pool was cloudy and the liner needs to be replaced. We wanted to swim but didn't because of this. The view and balcony - beautiful, bed comfortable. Steamer didn't work. Disappointed.」
「We enjoyed our stay at the Mercury Hotel. The hotel is wonderfully located just steps from all the shops and restaurants of P Town. Our room was charming, very clean with a soft, comfortable bed. The only issues with the room was the very loud AC units and the very small shower. Overall a very nice stay!」