「I booked and fully paid for this apartment six weeks in advance. Communication was entirely automated and unhelpful. I was told I would receive check-in instructions 30 minutes before arrival, but never did. While en route, I had to call and wait on hold to get them sent.
I arrived around 8 p.m. in the rain to an empty office. The key box code I was given did not work. After more calls, I was told someone had already used my code and taken the keys. Two other guests were there at the same time...
「I booked and fully paid for this apartment six weeks in advance. Communication was entirely automated and unhelpful. I was told I would receive check-in instructions 30 minutes before arrival, but never did. While en route, I had to call and wait on hold to get them sent.
I arrived around 8 p.m. in the rain to an empty office. The key box code I was given did not work. After more calls, I was told someone had already used my code and taken the keys. Two other guests were there at the same time...
Richard