利物浦一则案例历史附近酒店

“cancel my booking without notice checkin at 12p and asked me to come after4pm arrived at 4p and told me the booking has been cancelled bad experience ”

“Room didn’t have bedside lighting which meant having find main switch at night. A bit inconvenient. Also no hairdryer on room.”

“Parking was wonderful but breakfast changed from 09.00 to 11.00 must be reversed back to 09.00. A lot of people are not happy with this changes. Nobody wants to be hanging about due to work starting 09.00 away from the the hotel. 11.00 does not make any sense. I love this Royal Alfred and it's the best in the area. Thank you Emilia.”

“Noice from the lobby i can hear at my hotel room on 2/F Manager told me that she doesn’t know how to solve the problem as the room is provided to me. No other rooms was offered and customer service was not good enough for problem solving ”

“On arrival staff member (or manager) appeared complacent and somewhat uninterested. Did not show us to the room, although easy to find (not accessible for anyone with a disability - two flights of stairs - not lift). Room was spacious for two. Given it was an old-ish annexe part of the main building the windows were draughty even with what seemed like outdated secondary glazing that barely closed (room 4). However, if you come by vehicle vans use the front car park opposite the pub/hotel (2 car……

“交通方便，房間空間大，客氣整潔”

“Easy to reach with walkable streets from the Airport. Self check in did not work but reception was working and could help out.”

“Easy check in helpful staff decent breakfast”

“房間寬敞、床睡得很舒適、屋主很友善，很樂意為住客解答問題，樓梯及走廊都有現役和前利物浦球員以及名宿的照片，如果身為利物浦球迷值得花時間一看，附近有大型超級市場，晚上要「補給」也很方便(開到午夜十二點)，早餐的款式亦算多，要留意的是房間沒有冷氣，但以英國的氣溫來說，沒有冷氣都還算可以。唯一缺點是位置較遠離市中心，出入要行一段約10分鐘的路到火車站再轉乘火車到市中心，而且班次不太密(尤其是星期日)，出入要預留多些交通時間。”

“酒店房間比想像中好. 只是早餐時間比較晚, 8點才開始!! 但近球場. ”

“Excellent from start to finish. Very clean. Paul the host is brilliant. Modern deco. Just perfect ”