"The property had barely any guests, despite having many complaints and asking for flexibility to cancel and receive even a partial refund, top management decided on otherwise and still had us charged for our full stay. Never again. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
You can find the perfect gifts to bring home at San Stefano Grand Plaza during your trip to Alexandria. While you're in the area, stroll along the seaside.
"It has been a truly wonderful experience staying at this exceptional hotel in my hometown, Alexandria. From the warm welcome and complimentary room upgrade kindly offered by the delightful female receptionist (whose name, unfortunately, I cannot recall) to the dedicated team who went above and beyond to make my stay memorable, every detail reflected genuine hospitality. I deeply appreciate the outstanding service and care that made my visit so exceptional.
Equally impressive was the remarkable team managing and operating the beautiful beachside restaurant. Their delicious food is undoubtedly the reason I left with a few extra pounds, and I could not be happier about it. I was truly honored to meet the managers—Mr. Abdeltawab, Mr. Moustafa, and the respectable young gentleman, Mohannad—who went out of their way to ensure our dining experience was both enjoyable and safe. Mohannad, in particular, took the extra step of recording my son’s nut allergy in the Four Seasons system and personally ensuring the chef was informed, which gave us great peace of mind.
This stay has been nothing short of outstanding, and I look forward to returning soon"
"Overall fantastic stay at Sheraton Montaza - perfect location, had the Presidential Suite and another room. Great price, great experience and staff. Pool, beach, workout room.
They gave us 1 hour late checkout because the room took an hour longer to get it ready (we also did book super late to be fair).
My only feedback they should be more flexible with later checkout (we came at 9pm and checked out 1 pm) and paid much higher rate on the rooms because of a last minute booking. However they accommodated us in other ways and were flexible with certain things so definitely appreciate it.
Will definitely stay again!!!"
Windsor Palace Luxury Heritage Hotel Since 1906 by Paradise Inn Group
10/10 Excellent
"I absolutely love this hotel! The staff is very friendly, and every detail of the hotel touches your heart. The view of the Mediterranean Sea is amazing. This wasn't my first visit, and it certainly won’t be my last, God willing."
"The property is in a great location in the north coast _ very clean and convenient. The rooms are a bit old but very comfortable. Staff super friendly. "
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