Alton Golf Hotel

"Lovely stay"

"The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one. "

"Nice quiet stay, easy check-in and very helpful staff. Convenient for shopping"

"Reception and dining nice, staff friendly, rooms very dated and tired"

"Due to an 'oversight' a man entered my room without knocking making me feel very unsafe."

"If all you need is a bed then it's decent"

"Staff lovely. "

"Yes room spotless The only quibble was no mirror in room to see if you look presentable only mirror in bathroom "

"Wonderful staff and lovely food."